In Conjunction with the Rosen College of Hospitality Management, HSS Enhances Housekeeping Quality Through Comprehensive Certification
Hospitality Staffing Solutions, LLC (HSS) is introducing a new training program created in partnership with the Rosen College of Hospitality Management at UCF. The program trains housekeeping teams on quality, efficiency, safety, and other important aspects of hotel housekeeping. The program is available to hotels with the option to train supervisors or entire housekeeping teams. HSS, the leading provider of hospitality staffing within the U.S. worked to develop the program along with faculty at the Rosen School of Hospitality. The program is currently centered in the Orlando market and there are plans to roll out the program nationwide.
HSS and Rosen College are exploring options to make this service available to more clients within its service areas, as HSS currently has branch offices in close to 80 markets across 38 states. Leveraging its network, HSS foresees bringing more of its professionally trained staff to join a client’s back of house team.
“Quality and efficiency are both major drivers for hotels, resorts, and casinos nationwide,” said Luke Lindahl, Senior Vice President at HSS. Lindahl has lead the development of this training program for HSS. “By developing the first housekeeper certification program we’re helping hotels address those drivers and get a competitive edge now and in the future.”
“Cleanliness has been shown to be the major factor in guest quality scores for hotels,” said Michael Terry, an instructor at Rosen College. Terry helped plan the curriculum and lead the training sessions. “This program brings a process to this essential part of success in the hotel industry.”
The inaugural session of this program trained approximately 40 housekeeping supervisors.
About Hospitality Staffing Solutions, LLC
Hospitality Staffing Solutions, LLC is the nation’s leading supplier of talent to the Hotel and Resort industry, with operations in 37 states and Puerto Rico supporting more than 800 properties on a weekly basis. On any given day, more than 10,000 dedicated HSS staff members provide services to our esteemed client base, with skill sets ranging from Housekeeping, Janitorial, Kitchen, Food and Beverage, and many more. HSS also provides outsourced service operations, managing the entire operations of specific hotel functions, ensuring clients receive quality of service, personnel and predictable costs. HSS is the only hospitality staffing firm recognized as one of the USA’s Top 100 firms in the industry, as measured by Staffing Industry Analysts.Founded in 1990 in Atlanta, HSS proudly claims a leading market share at the world’s leading hotel brands and management companies, and looks to continue its expansion into new geographies through organic expansion of its branch office network, strategic acquisition, and further development of its service capabilities. Learn more about Hospitality Staffing Solutions at www.hssstaffing.com.
About the UCF Rosen College of Hospitality Management
The UCF Rosen College of Hospitality Management located in Orlando, Florida, offers students an unrivaled opportunity to learn and work in the heart of hospitality. Ranked among the top five hospitality management programs worldwide, Rosen College has been an educational leader for more than 30 years. Uniquely positioned in America’s top tourism destination, we educate the next generation of industry leaders through internationally-recognized faculty, innovative academic programs, cutting-edge research and strong industry and community partnerships. To learn more, visit hospitality.ucf.edu.