Five Solutions for Labor Shortages in Hospitality

Five Solutions for Labor Shortages in Hospitality

Solutions for Hospitality Labor Challenges in 2021

The HSS team is working closely with its parent company, KBS, to offer hotels, resorts, casinos, and restaurants a truly comprehensive set of facility services solutions.  This combination can help properties address shortages in labor during this critical time of recovery for the hospitality industry.  KBS has just published Five Solutions for the Labor Shortages in Hospitality.  The piece looks at how the combination ofLabor Shortage in Hospitality services can be combined to address labor shortages with:

  • Supplemental Staffing
  • Outsourced Cleaning
  • Recruiting Assistance
  • Full Departmental Outsourcing
  • Bundled Facility Services

From the post:

As hospitality venues re-open and see increased demand from customers and guests, it’s clear: labor shortages could slow the recovery, hampering businesses trying to capitalize on the booming consumer demand. From kitchen staff to waitstaff to housekeepers to front desk managers, the hospitality industry is faced with one of the tightest labor markets in years amid an economic recovery from one of the worst crises in living memory.

As the hotels, resorts, and restaurants recover from what was arguably one of its worst years for hospitality, the labor shortage brings an additional challenge. With tight budgets coming out of a catastrophic 2020, it may be tempting to reduce outsource solutions. But this strategy will worsen the problem. Now is the time to bring new solutions to bear on tight labor markets that may ultimately lead to long term changes to how the industry addresses healthy operations. The industry may have been hit hard by the pandemic, but, with the right partnerships, there are strong opportunities ahead.

You can read the full post here:  https://www.kbs-services.com/insights/five-solutions-for-the-labor-shortages-in-hospitality/

Kellermeyer Bergensons Services, LLC (“KBS”), is a trusted partner to leading operations and facility managers across 75,000 client locations throughout North America.

The Annual Housekeeper Survey Is Here

The Annual Housekeeper Survey Is Here

Survey of More Than 10,000 HSS Workers Shows Impact of COVID-19 and Eagerness to Return to Hospitality

Hospitality Staffing Solutions (HSS), the largest hospitality staffing firm in the United States, has released the initial 2020 results of its annual Survey of Hospitality Staff. The survey includes key findings around the impact of COVID and workforce inclination to returning to work safely during a long recovery ahead.

The survey was initially conducted among deployed HSS staff prior to the COVID-19 pandemic, and then updated in October 2020 to measure the impact of COVID-19. The survey includes responses from more than 10,000 back-of-house HSS employees surveyed across North America — primarily housekeepers, food service employees and janitorial staff.

Hospitality Staffing Solutions Releases Key Findings from 2nd Annual Housekeeper Survey

Hospitality Staffing Solutions Releases Key Findings from 2nd Annual Housekeeper Survey

Survey of More Than 10,000 HSS Workers Shows Impact of COVID-19 and Eagerness to Return to Hospitality

ATLANTA (November 20, 2020) — Hospitality Staffing Solutions (HSS), the largest hospitality staffing firm in the United States, has released the initial 2020 results of its annual Survey of Hospitality Staff. The survey includes key findings around the impact of COVID and workforce inclination to returning to work safely during a long recovery ahead.
The survey was initially conducted among deployed HSS staff prior to the COVID-19 pandemic, and then updated in October 2020 to measure the impact of COVID-19. The survey includes responses from more than 10,000 back-of-house HSS employees surveyed across North America — primarily housekeepers, food service employees and janitorial staff.

“This survey reveals both the resilience of the hospitality workforce and their stated desire to return to the industry during the recovery period,” said Tim McPherson, President of HSS. “Throughout the pandemic, HSS has maintained and even grown its pool of workers and continues to employ people through a mix of hospitality and other sectors. Listening closely to this team and answering their needs will be an important factor moving ahead as the hotel industry continues its recovery in 2021.”

Some of the key findings from the report related to the huge impact that the global pandemic has had on the hospitality industry:

● 68% said that they saw a reduction or elimination of hours
● 45% said they found work in other industry sectors

The survey also shows that hospitality workers strongly align their career aspirations with the hotel industry and are very much looking forward to returning to work:

● 87% of respondents said they would like to return to work in a hotel or resort
● 81% said they would feel safe returning to work in a hotel
HSS workers still employed in hospitality, generally feel safe in their day-to-day work at hotels and resorts:
● 91% said that they have received adequate training to work safely.
● 90% said they have the supplies needed to perform their jobs safely and effectively

HSS worked with with ClearlyRated to compile the data for this study. ClearlyRated (formerly known as Inavero) administers more staffing agency client and talent satisfaction surveys than any other firm in the world, reporting on more than 1.2 million satisfaction surveys from staffing agency clients and job seekers each year.
The complete survey and analysis covering job satisfaction, pay, and other factors will be will be made available later in Q4 of 2020.
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About Hospitality Staffing Solutions
Founded in 1990 in Atlanta, Hospitality Staffing Solutions, LLC (“HSS”) proudly claims a leading market share at the world’s leading hotel brands and management companies, and looks to continue its expansion into new geographies through organic expansion of its branch office network, strategic acquisitions, and further development of its service capabilities. Hospitality Staffing Solutions earned the 2019 & 2020 Best of Staffing Client Award for service excellence based on client ratings. Learn more about Hospitality Staffing Solutions at www.hssstaffing.com.

HSS was acquired in 2020 by Kellermeyer Bergensons Services, LLC (“KBS”) KBS is a trusted partner to leading operations and facility managers across 75,000 client locations throughout North America. We provide essential facility services that deliver healthy operations to businesses through scalable solutions customized to meet client-specific requirements. Our expertise and technology enable our teams to anticipate issues, ensure quality, and maximize efficiency. With decades of experience in facility hygiene, including being on the front lines throughout the COVID-19 crisis, KBS is committed to partnering with clients to Stay Ahead of the Curve™ with the latest advances for maintaining healthy operations. For more information, visit www.kbs-services.com.

Determining Hotel Staff Payrates

Determining Hotel Staff Payrates

2019 Pay rate Guide: HSS Western Region

Finding competitive pay rates is one of the most challenging aspects of maintaining an effective workforce. HSS is here to help with a guide that helps determine payrates in your state, region, and city.

How do we determine pay rates?

Pay rates can vary greatly in the same region for different industries. It’s important to consider this factor in determining pay rates for hospitality.

HSS consults with different sources and also relies on its field organization to determine competitive pay rates. Looking at sources such as Payscale and CareerBuilder, we combine research with actual pay in our markets. With more that 80 locations nationwide HSS has a live database to enhance existing data and determine what will be effective in the markets we serve. In addition, we have a dedicated corporate team tasked with investigating federal, state, and local laws and provide information on minimum wage increases.

Factors for Effective Calculations

There are many factors that impact pay rates and many factors particular to the hospitality industry. A few of these factors include:

  • Experience
  • Service Offering of Hotels
  • Turnover Rate
  • Geography
  • Available Transportation

Many of these factors are particularly meaningful in California where regulations can often change the landscape of pay dramatically between local municipalities.

Big Players, Big Changes

When a large scale employers increases pay, this can have a dramatic impact on prevailing wages.  For example, when Amazon increased its minimum wage to $15 an hour nationwide, the impact on many markets large and small was significant.

Many hotels and resorts require housekeepers and other staff that have experience. This can increase pay rates depending on the number of year’s of experience a worker has.

The Cost of Poor Wage Calculations

While increased wages can seem like a challenge to keep up with, there is a silver lining.  Information can help determine an effective wage, reduce turnover and increase productivity.  Many of these factors are more costly to solve in turnover, loss of efficiency and low quality scores.  HSS recognizes the need for accurate pay rates in markets and uses this information to work with clients to supply the right level of staff at the right experience levels.

Strategies for Rising Hospitality Wages

Strategies for Rising Hospitality Wages

Rising Payrates Lead to Effective Strategy from Hospitality Staffing Solutions


Michelle Sims, VP of Hospitality Staffing Solutions Southwestern Division, speaks about her team’s strategy for responding to rising wages in Denver and Beyond


Michelle Sims is the VP of Hospitality Staffing Solutions’ Southwestern Division.  Sims’ team has worked with hotels, resorts and casinos in Denver for the last two years to smoothly navigate through minimum wage hikes that began to take effect in 2016.   

With the passage of Amendment 70, effective January 1, 2017, Colorado’s minimum wage increased to $9.30 per hour and will increase annually by $0.90 each January 1 until it reaches $12 per hour effective January 2020.

Sims shares her insights into how the market reacted and outlines some strategies that can be implemented anywhere to prepare for increases imminent throughout the U.S.

Minimum wage was first raised to $9.30 an hour effective on January 1, 2017.  What was the market reaction in Colorado?

In 2017, we saw that employers throughout many sectors including food service, hospitality, and retail, were raising their payrates beyond the minimum wage.  And they were doing this prior to the wage increases were mandated to go up.  I think that took many hotels off guard.  They were looking at a new minimum wage as a cost increase which was predictable and more or less an accounting issue.  Instead it turned out to be a disruptive influence on the marketplace causing people to look at other places of work or across different industries.   Many businesses took advantage of this pool of workers suddenly looking around at their options and were using higher

Michelle Sims is VP for the Southwestern Division of Hospitality Staffing Solutions wages to attract new employees.

Why do you think that the hike in minimum wage caused people to look for work?

I think it’s one of the unintended consequences of this kind of legislation.  Pay is suddenly being discussed in a public way and it’s natural for people look around for opportunities to get ahead.  With this legislation, Individuals seeking work have more options to increase their income and feel a sense of empowerment to ‘shop’ around and consider their options in an already tight labor market.

How have you worked with your clients to use this knowledge for future hikes?

We work with our clients throughout the year to prepare for the next year’s minimum wage increases.  Getting ahead of those rates and beginning to offer valued employees an increase in pay mid-year heads off the large scale movement of workers at the beginning of the year.  We provide them with details on pay trends in the market and work out plans for raising payrates while we also work out scheduling, volume of workers needed and employee retention activities.

Do you think this exercise is unique to the Denver market?

There are many places throughout the U.S. that are experiencing similar stepped increase to the minimum wage and many more are considering similar legislation.  With unemployment low virtually everywhere in the U.S., it’s hard to imagine a market that is not experiencing some competition for employees.  When a market raises its minimum wage, it intensifies that competition but it’s always there.  Wages are increasing as employers compete for a shrinking pool of qualified employees.  A minimum wage hike due to legislation just makes that increase more clear-cut.

What lessons can you share from your experience in Denver?

First, you have to get ahead of the curve when it comes to raising your rates.  Do it in advance of the deadline and consider raising rates above the minimum.  When the deadline hits, you’ll have a lot more employers flooding the market looking to fill open position and a lot more employers offering higher wages to fill much needed positions to run their business.   Timing is everything and I would say that it’s never too soon to start mapping out a strategy.

Also, employers should look at their total package when it comes to what they offer employees.  There are many things that workers value beyond a larger paycheck.  But don’t lose sight that in the Denver market, the pay rate is the foundation for recruiting and the additional benefits and the environment, along with their pay rate, is the foundation for employee retention.

What are some of the actions employers can take to retain and attract employees?

Flexibility in scheduling and time off can have a huge influence on whether an employee stays or not.  When it comes to coordinating child care or the care of an elderly adult, which is on the rise, that scheduling is often worth more than more money in a pay check.  Also, predictability when it comes to scheduling is another major factor.

Why do you think that’s so important?

In an on-demand culture, we forget that other obligations in life are not on-demand.  For example, it is easier for an employee to plan their personal obligations around a predictable work schedule that remains consistent month after month, or at minimum, each week.  On-demand is fine where it’s appropriate, but it comes at a cost which is often reflected in the hourly wage.

What are some other factors that HSS works with its clients on?

HSS very much keeps the fair and ethical treatment of employees’ front and center.  We have very thorough and stringent policies regarding pay, fair treatment, and safety.  We believe these are factors in reducing turnover because employees know they are treated well by HSS.  But we also work with our customers to further enhance the employee experience.  Our employees need to feel that they are part of the team.  HSS helps by contributing to and participating in team building activities at the property and attending regular weekly department meetings.

Staffing agencies doesn’t always have the best reputation when it comes to employee satisfaction.  At HSS we strive to not only find talented and reliable employees, but work with our employees to keep them on assignment at a hotel or resort.  Anything that might result in higher turnover is a red flag for us.  Often times this has to do with wages, scheduling, other incentives, but sometimes there are issues with the treatment or inclusion of contract employees.  In these cases, we have to be very careful but have frank conversations with employers about suggested changes to mitigate and reduce turnover.

What advice do you have for hotels across the country about the future of wages increases?

We’re at a unique time in history when you have low unemployment combined with legislation from state to state and city to city about wage increases.  It’s important to get ahead of that conversation and find out where wages are moving organically in your region.

HSS has payrate research that we share with our clients.  This research looks at a comprehensive snap shot of a region to see what the entire spectrum of employment looks like for lower wage hourly workers.  We’ve found that clients that are not moving their payrates are seeing the market move around them and they are missing a competitive edge.  So what was an attractive wage a year or two ago is now in the bottom 10th percentile of pay and our pay rate reports show our clients the raw data to assist in decision making.  Without reacting positively, the result is higher turnover, lower quality and an overall less efficiency.

How can payrate impact efficiency?

Time and money is spent on recruiting and training.  If you’re in the lower percentiles of pay rates, you are probably going to have increased turnover.  That means more time and money spent on recruiting and training and probably increased overtime.  You’re also putting additional stress on your current employees which might lead to increased turnover for them.   Looking at pay rates as a competitive strategy long-term is the best approach.  While Denver provides an example of what happens in one market with new legislation, the rules apply across the entire country.  We’re encouraging our clients to look, in many cases, 6 months ahead.  This forward looking strategy helps them compete more effectively for a pool of workers and ultimately sets up a hotel for success in staffing and really, its entire business.  With the competition in the hospitality industry overall, and the decreasing supply of talent, we believe our clients can’t afford not to engage in pay rate discussions and react in advance.

Are you looking for a staffing agency that is looking out for you?  HSS works with its clients to determine competitive payrates and recruit the qualified candidates you need to build business.  Click here to contact us for more information.



hospitality wages
Determining Pay Rates for Hospitality Staffing

Determining Pay Rates for Hospitality Staffing



It’s a the classic first step of hiring.  Determining pay.  Yes, you can do a quick Google Search and find plenty of general information on Hospitality Staffing Wages in your area.  But this is only a first step in determining pay.  There are other dynamics that are important.

Training Can Impact Hospitality Staffing Wages

If you are willing to work with a less experienced candidate, training can help achieve the quality you need at a lower cost per hour. Training is essential for many candidates to determine the accurate hospitality staffing pay.

The Cost of Churn

Hospitality staffing wages can determine churn; so asking “What should I pay?” really shouldn’t be a zero sum game.  You need to look at the cost of churn within your organization.  Looking at training, the cost of lower quality scores, how quickly rooms are turned — these are all factors that should improve with a staff that has experience with your property.  Don’t just look at a wage that will attract new talent, but one that will keep talent as well.

Know What You’re Paying Now

This may sound strange, but you may not know the true hourly cost of hiring.  Calculating hourly hospitality staffing pay that reflect reality means looking at taxes, benefits, PTO as well as recruiting costs.  This number helps determine what you are actually paying an hour.  Use the HSS Free Wage Calculator to get started.

How Much Time Do You Have?

Pay scale doesn’t only impact who you will attract to a position.  It also determines how many people.  The size of a candidate pool is impacted by the number of people available for a position and can help fill a position more quickly.  Competitive hospitality staffing wages can reduce the amount of time that you’ll have to wait to fill a position.  This holds true whether you are working with a staffing agency or hiring directly on your own.

FREE: Manager's Guide to Hospitality Staffing

We’ve taken over 20 years of knowledge regarding hotel and resort staffing  and put it together in one handy Hospitality Staffing Guide to get you started on the pathway to a great hospitality strategy.