HSS is happy to announce that Tim McPherson has been named to the SIA Staffing 100 for North America. This is third year that McPherson made the list as the leader of Hospitality Staffing Solutions. The SIA list celebrates 100 notable individuals whose impact on the workforce solutions ecosystem elevates the industry and drives its evolution. From the SIA press release:
The list acknowledges the leadership, talent and commitment of those driving efficiencies, impacting legislation and advancing the ecosystem. It includes a wide range of roles, from CEOs, entrepreneurs and technologists to workforce specialists, attorneys and more, women and men who are spearheading growth for their organization and the industry by creating efficient processes, using technology to create new models of work that are driven by people and setting the gold standard for operational practices and business performance.
“As movers and shakers, the 2020 honorees are leading the industry through change and transformation into a new world of work,” said Subadhra Sriram, Editor & Publisher, Media Products, SIA. “Our ecosystem is more interconnected than ever before; its frontiers are more varied and areas like diversity and inclusion, compliance, workers’ rights and online talent marketplaces have become more complex and integral to today’s business models, with technology enabling more sophisticated solutions. Congratulations to all the individuals named this year for the important role they play in exploring these frontiers.”
Atlanta, GA – February 4, 2020 –Hospitality Staffing Solutions, a leading staffing agency announced today that they have won Best of Staffing Client Award for providing superior service to their clients. Presented in partnership with presenting sponsor, CareerBuilder, and gold sponsors Indeed and Glassdoor, ClearlyRated’s ClearlyRated’s Best of Staffing® Awardwinners have proven to be industry leaders in service quality based entirely on ratings provided by their clients. On average, clients of winning agencies are 3.3 times more likely to be completely satisfied with the services provided compared to those working with non-winning agencies.
Hospitality Staffing Solutions received satisfaction scores of 9 or 10 out of 10 from 68.3% of their clients, significantly higher than the industry’s average of 24%.
“We are extremely honored to be named as Best of Staffing for the second year in a row,” said Tim McPherson, president of Hospitality Staffing Solutions. “The Best of Staffing award communicates the high levels of service we provide to our customers and also serves as an important tool to help us improve on that service moving ahead. Our industry focus, expertise, and commitment to being the premiere supplier of hospitality staffing nationwide is reflected in achieving this Best of Staffing recognition. We’re looking forward to continuing to earn the respect and high client ratings for next year’s award.”
“Now more than ever, it is important for staffing firms to deliver consistently remarkable experiences to the clients and talent they work with,” said ClearlyRated’s CEO Eric Gregg. “This year’s Best of Staffing winners have shown their commitment to exceptional service, committing to not only measuring satisfaction, but taking action on the feedback. I couldn’t be more proud to showcase these industry leaders alongside feedback from their actual clients and candidates on ClearlyRated.com and applaud them for their commitment to making improvements at their respective firms!”
HOSPITALITY STAFFING SOLUTIONS WINS CLEARLYRATED’S 2020 BEST OF STAFFING CLIENT AWARD FOR SERVICE EXCELLENCE
About Hospitality Staffing Solutions
Hospitality Staffing Solutions is the leading provider of contingent staffing support to the Hotel and Resort industry in the USA, serving more than 1,000 clients and employing nearly 10,000 employees daily to these properties. HSS also provides a robust suite of outsourced services within the Housekeeping and Janitorial operations of its client’s properties. With operations now in 37 states, HSS is poised to continue leading this sector through its’ aggressive growth strategy, as well as supporting into new vertical markets such as Senior Living and Medical facilities, Health and Wellness Retreats, Colleges/Universities and Convention Centers. HSS is now proudly a part of the Kellermeyer Bergensons Services (KBS) family of companies. KBS is a leading facility support services provider within the Retail, Logistics, Industrial, Business and Hospitality industry sectors. To learn more, visit www.hssstaffing.com or www.kbs-services.com for more information on our company.
About ClearlyRated
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
About Best of Staffing
ClearlyRated’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners are showcased by city and area of expertise on ClearlyRated.com – an online business directory that helps buyers of professional services find service leaders and vet prospective firms – based exclusively on validated client and talent ratings and testimonials.
HSS is happy to announce that Tim McPherson has been named to the SIA Staffing 100 for North America. This is third year that McPherson made the list as the leader of Hospitality Staffing Solutions. The SIA list celebrates 100 notable individuals whose impact on the...
Atlanta, GA – February 4, 2020 - Hospitality Staffing Solutions, a leading staffing agency announced today that they have won Best of Staffing Client Award for providing superior service to their clients. Presented in partnership with presenting sponsor,...
Kellermeyer Bergensons Services Acquires Hospitality Staffing Solutions Oceanside, CA – January 13, 2020 – Kellermeyer Bergensons Services, LLC (“KBS”), a leading provider of technology-enabled, integrated facility management services, today announced its acquisition...
Oceanside, CA – January 13, 2020 – Kellermeyer Bergensons Services, LLC (“KBS”), a leading provider of technology-enabled, integrated facility management services, today announced its acquisition of Hospitality Staffing Solutions, LLC (“HSS”). HSS was previously owned by Littlejohn Capital in partnership with Caymus Equity Partners.
Headquartered in Atlanta, Georgia, HSS is a leading provider of outsourced housekeeping and related services to the hospitality sector in the United States. With operations in 38 states and Puerto Rico, HSS provides a comprehensive suite of services, including housekeeping, food service, laundry, and groundskeeping, as well as outsourcing solutions for day-to-day management responsibilities, including hiring, training, and payroll. Founded in 1990, the company currently supports more than 1,000 properties in 75 markets.
“This combination represents a significant step forward for both KBS and HSS,” said Mark Minasian, Chief Executive Officer of KBS. “HSS is already the market leader in hospitality services, and joining forces with KBS further enhances its service offering, scale, and technology capabilities. Together, KBS and HSS can offer hospitality customers an unparalleled suite of high-quality, tech-enabled solutions tailored to their business needs.”
Tim McPherson, President and Chief Executive Officer of HSS, added: “We are excited to begin this next phase of growth with KBS. Today, HSS is a trusted partner to hotel, casino, and resort operators, providing the highest quality of staffing and related managed services. With KBS’s differentiated technology and national reach, we will be able to further build on our industry-leading platform to the benefit of our customers nationwide.”
KBS was acquired by an affiliate of Cerberus Capital Management, L.P. (“Cerberus”), a global leader in alternative investing, in November 2019. This transaction represents its first strategic acquisition completed in partnership with Cerberus.
Robert Warden, Co-Head of Private Equity at Cerberus, commented: “Major operators in the hospitality industry want to work with large, compliant, tech-enabled providers that can provide a suite of essential services at scale. Together, we believe KBS and HSS will be a clear partner of choice for existing and new customers. We look forward to supporting the future growth and success of the combined platform and selectively identify additional acquisitions that can further enhance the company’s success.”
Going forward, Mr. McPherson will serve as President of HSS and continue to operate the business under KBS’s proven model for integrating successful businesses. “I very much look forward to working closely with Tim and the best-in-class team at HSS,” concluded Mr. Minasian. “As a division of KBS, Tim and his team will benefit from alignment with KBS while also enjoying operating flexibility and autonomy to continue to do exactly what has made them so successful – delivering superior, reliable services to the hospitality industry.”
About KBS Kellermeyer Bergensons Services, LLC (“KBS”) is a leading North American provider of technology-enabled, integrated facility management services to the industrial, commercial, logistics, retail, and hospitality sectors. With more than 64,000 active customer locations in all 50 U.S. states, Canada, and Puerto Rico, KBS sets the industry standard for delivering consistently high-quality and cost-effective facility service solutions. For more information on Kellermeyer Bergensons Services, please visit www.kbs-services.com.
About Hospitality Staffing Solutions Founded in 1990 in Atlanta, Hospitality Staffing Solutions, LLC (“HSS”) proudly claims a leading market share at the world’s leading hotel brands and management companies, and looks to continue its expansion into new geographies through organic expansion of its branch office network, strategic acquisitions, and further development of its service capabilities. Hospitality Staffing Solutions earned the 2019 Best of Staffing Client Award for service excellence based on client ratings. Learn more about Hospitality Staffing Solutions at www.hssstaffing.com.
About Cerberus Founded in 1992, Cerberus is a global leader in alternative investing with over $40 billion in assets across complementary credit, private equity, and real estate strategies. We invest across the capital structure where our integrated investment platforms and proprietary operating capabilities create an edge to improve performance and drive long-term value. Our tenured teams have experience working collaboratively across asset classes, sectors, and geographies to seek strong risk-adjusted returns for our investors. For more information about our people and platforms, visit us at www.cerberus.com.
Every year, HSS participates in a survey of our customers so that we can improve on our service. While we primarily do these surveys to see where we can improve, a side result is seeing customer testimonials come in
We’re happy to say that Hospitality Staffing Solutions has a 4.5 star rating from its clients displayed live on its profile page for clearlyrated.com
We’re looking to building on this in the future. Staffing can be challenging today, but we’ve never let that stand in the way of putting our clients’ needs first and being a partner in their success!
U.S. Immigration has reached its cap on H-2B Visas. Although H-2B’s are one strategy for staffing seasonal properties (HSS actually offers services in this area), there are other opportunities to staff properties including recruiting from Puerto Rico as well as national staffing models. Here’s the press release from USCIS:
WASHINGTON—U.S. Citizenship and Immigration Services has reached the congressionally mandated cap on H-2B visas for temporary nonagricultural workers for the first half of fiscal year 2020.
Nov. 15 was the final receipt date for new cap-subject H-2B worker petitions requesting an employment start date before April 1, 2020. USCIS will reject new cap-subject H-2B petitions received after Nov. 15 that request an employment start date before April 1, 2020.
USCIS continues to accept H-2B petitions that are exempt from the congressionally mandated cap. This includes the following types of petitions:
Current H-2B workers in the U.S. petitioning to extend their stay and, if applicable, change the terms of their employment or change their employers;
Fish roe processors, fish roe technicians, and/or supervisors of fish roe processing; and
Workers performing labor or services in the Commonwealth of Northern Mariana Islands and/or Guam from Nov. 28, 2009, until Dec. 31, 2029.
U.S. businesses use the H-2B program to employ foreign workers for temporary nonagricultural jobs. Currently, Congress has set the H-2B cap at 66,000 per fiscal year, with 33,000 for workers who begin employment in the first half of the fiscal year (Oct.1 – March 31) and 33,000 (plus any unused numbers from the first half of the fiscal year) for workers who begin employment in the second half of the fiscal year (April 1 – Sept. 30).
For more information on USCIS and our programs, please visit uscis.gov or follow us on Twitter (@uscis), Instagram (/uscis), YouTube (/uscis), Facebook(/uscis), and LinkedIn (/uscis).
By Luke Lindahl, Senior Vice President of Operations.
Hss Solutions
Outsourced Housekeeping
In my role, I get to meet with General Managers and Executive Housekeepers every day that struggle with the same problem, how to keep enough Housekeepers on staff to meet the hotel’s labor demands. Many times, the discussion of Full Outsourcing or “Housekeeping in a Box” or “Turnkey Housekeeping” comes up, and I wanted to share some key learnings that I’ve experienced at HSS that help me have those conversations.
First, outsourcing means different things to different people. Sometimes “Outsourcing” means supplemental staffing, and sometimes it means getting the majority/all of your staff from a staffing company for the housekeeping department. And sometimes it means letting another company run your housekeeping department (including the Housekeeping Manager). Whichever definition “Outsourcing” means to you, really, it’s just different levels permanent hotel staff on your payroll vs a staffing company.
Second, is a change like this permanent? The answer is no, sometimes what might start as supplemental staffing, might grow to a full outsourcing based on the needs of the hotel. Also, what starts as full outsourcing can move to a majority staffing situation if the right manager is hired directly by the hotel. The true test of a good staffing company partner is one that feels comfortable moving their model around based on the hotel’s needs.
And lastly, what are the benefits to each of these models. In my opinion, the main benefit is reduced management distraction. I tell customers all the time, and I 100% believe it. You focus on driving occupancy and the guest experience and let a staffing organization focus on keeping your department full. We are seeing a rise in this type of model with hotels, resorts, and casinos across the country as labor markets are tightening. When the partnership is strong, the model is incredibly efficient and drives great results!
HSS Outsourcing
Exceptional Talent. Passionate Service. Superior Results™
We are the premiere service provider for a full range of hospitality managed services including housekeeping, janitorial and specialty services.
We work with our clients to provide a seamless brand acceptance and standard that offers efficiency, timeliness, quality, and above all exceptional customer service. We also offer the advantage of a nationwide pool of talent to ensure access to qualified workers is never an issue.
Every year, HSS participates in a survey of our customers so that we can improve on our service. While we primarily do these surveys to see where we can improve, a side result is seeing customer testimonials come in
