Hotels & Resorts

A full suite of staffing solutions to meet your hotel and resort needs.

Meeting The Challenges Hotels & Resorts Face Today

Hotels and Resorts face challenges today as the industry finds a new normal post pandemic and a tightened economy that has more guests carefully choosing their travel and business destinations. Today, hotel management needs to plan for unpredictable occupancy rates and higher expectations from guests, all while keeping a close eye on the bottom line. As you navigate this dynamic, look to us to support your staffing needs across departments, timeframes, events, and seasonalities.

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Solutions for Hotel and Resort Managers

We provide a full suite of services that address labor issues, improve quality, and help hotels stay ahead of fluctuations in occupancy rates. From contract labor to full-department outsourcing, direct hire to taskforce, HSS can help you meet today’s challenges and concentrate on guest satisfaction.

Range

We offer wide array of services tailored to our clients’ specific needs.

Quality

HSS meets the highest standards for quality demanded by top hospitality brands.

Reach

With more than 90 field offices servicing over 1,200 properties, we work with clients nationwide.

Efficiency

Our proven processes mean better operational efficiencies throughout your organization.

Working With Leading Management & Ownership Companies

HSS works with leading management companies and ownership groups across the USA to execute property services through housekeeping, food and beverage services, stewarding, and more. Our national programs provide consistent quality and compliance across portfolios as well as predictable and transparent pricing.

Serving All Departments

At HSS, we work with hotels and resorts to maintain cost, quality, and efficiency across all departments. Working with general managers and department heads we provide solutions to meet demand, reduce turnover, and deliver the highest quality possible.

Housekeeping

We’re proud to note our room attendants are consistently listed at the top of posted room inspection scores.

Food & Beverage

From culinary to bartenders to banquet servers, we provide food & beverage staff for every level of establishment.

Laundry

Our employees follow your procedures, so your linens are handled properly.

Guest Services

Whether you need guest-facing front desk staff on up to General Managers we have professional staff ready to go at every level.

Stewarding

Hospitality Staffing Solutions can provide a few dishwashers or an entire department.

Engineering

Our engineering team ensures that you have top quality staff that understand maintenance requirements and ensure that your property is always meeting guest expectations.

Safety & Compliance

Our Compliance & Annual Internal Audit program ensures that the talent we hire is carefully selected, compliant and meets your criteria before being placed. Our industry leading staffing software tracks and manages every step in the staffing process, from on-boarding through payroll processing. In addition, HSS meets all provisions of the PPACA.

In addition, we lead the industry with an internal Worker’s Comp management structure which includes a VP of Risk Management, Dedicated Regional Safety Managers and innovative safety training as a standard service offering.

Binders with papers are waiting to be processed by business woman or bookkeeper back in blur. Internal Audit and tax concept

Quality

Thanks to our highly selective grassroots recruiting, we identify and hire motivated, attentive talent. Each property is assigned an Account Supervisor responsible for recruiting and conducting orientation. Our deep and wide field team infrastructure ensures you receive attentive local service from the national leader.

Innovation Expertise

HSS works with hotels to provide innovation and technology expertise in a wide range of areas. From reporting tools that increase transparency to the latest innovations in cleaning technology and recruiting, HSS helps hotels get the most out of their partnership investments so they can focus on guest satisfaction.

The right tools will make things easier for you

Enterprise Opportunities

Our National Account Director works directly with corporate hotel management companies to create Enterprise level agreements to offer the most competitive staffing pricing and benefits from the leader in compliant workforces. Our cost-effective and tailored staffing solutions allow top hotels and resorts to meet seasonal and event demands at pre-approved corporate rates for Sonesta, Hilton, Aimbridge, Crestline, Davidson, Four Seasons, Hersha, Highgate, Innventures, White Lodging and more!

HSS will be there every step of the way with dedicated quarterly business reviews and regular statistical updates, as well as on-site operational check-ins to ensure ease in addressing your workforce integration. We are dedicated to ensuring your property has the right staff at the right time to meet your guest needs, effortlessly and efficiently.

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A Full Range of Facility Services

As a KBS Company, HSS is part of the largest privately held facility services provider in North America. This expands our partnerships with hotels and resorts to include a wider range of services including janitorial, exterior services, floor care and a host of other specialty services. This national partnership allows us to work with properties and management companies to raise their standards and lower their costs.

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