Resources from HSS

A new year, a new set of challenges for the industry, and an updated resource to help hospitality professionals navigate 2023. Based on dozens of conversations with brands, management companies, and GMs – along with leveraging our 30 years of experience – HSS is pleased to offer an updated version of its popular “Raising Standards, […]

This playbook lays out strategies for leveraging the power of contingent labor to help hospitality properties maximize their revenue potential and minimize their risk to profits.

Contingent labor is a vital part of the healthy operation of a property, but it is important to understand that the safety of these workers is equally important. 

HSS, along with its parent company KBS, has compiled a set of practical solutions in this document that can help hotel leaders do what must be done to succeed: raise standards and lower costs.

Labor shortages, new guest demands for cleanliness, and slow-to-recover business travel are just a few of the hurdles GMs face today as they fight to return to a new normal in the weeks, months, and even years, ahead.

This publication walks through how to work with staffing agencies to ensure employees are properly classified.

In the face of ongoing and persistent labor challenges, more hotels and hospitality venues are turning to staffing agencies to supplement their current staff.

As labor markets remain challenged, more hotels and resorts are turning to contract labor to help fill in gaps in their staffing.

These three worksheets outline the services key to Raising Standards and Lowering Costs, Outlining the True Cost of Operations, and outline success stories from industries outside Hospitality.

As occupancy rises, labor issues grow, and an unpredictable economy looms, GMs need to be ready to address some unique challenges.

Workplace safety impacts just about every aspect of a hospitality business, which makes misinformation and misunderstandings about safety particularly hazardous.

Download our staffing partner safety checklist to make sure you’re protecting your guests, staff and brand.

We looked at some of our most successful client relationships and found they had a few things in common. All of them have worked with us anywhere from a few years to several decades, and utilize our services extensively. While many of these properties tend to be larger scale or luxury, their successes offer lessons […]

How Aimbridge Hospitality is Meeting Staffing Challenges During a Critical Time for the Industry.

For Ben Whetstone, Housekeeping Director of at the Airport Marriott in Kansas City, the answer to lowering the turnover rate was simple:  staff up.

In an industry that changes so often, the Hilton Akron Fairlawn in Akron, Ohio has something to boast about:  longevity.  The company is getting ready to celebrate its 50th anniversary.

Peak times are often when we are most busy filling the needs of our new customers.  It’s also a time that we get to know many new customers.

For Ron Emler, one word sums up everything that he pours into his work: passion.  Emler is the Human Resources Director for the Four Season Resort Orlando at Walt Disney World. 

Watch the video below and learn what questions you need to be asking your staffing provider.

James Krouse sits down with Jay Segovia and Pablo Landaverde, both regional safety managers at HSS, to discuss the importance of safety and compliance in the hospitality industry.

In this lightning round episode, Karla and James hit on the pitfalls that you could face when outsourcing staff.

In this lightning round episode, Karla and James talk about some of the best practices for utilizing staffing agencies in hospitality.

In this interview, Ed speaks about how Aimbridge is leveraging staffing partnerships in order to grow during this challenging recover period.

This episode of the Hospitality Solutions Podcast features the analysis of some key metrics in the hospitality industry from Tim McPherson, president of HSS.

Meet Robert Lara, Area Vice President for HSS. Robert sits down and discusses finding positions within HSS and how to grow within the company.

Sandra Monterry, Account Supervisor at HSS, sits down to speak on what it is like working in the hospitality industry.

The team at HSS is made up of people with experience, compassion, and a drive for excellence at all levels of hospitality. Robert Lara as one of the key leaders at HSS.

Meet Israel Morales, the HHS Account Supervisor for Lansing, Michigan. In this video, watch Israel shares his personal experience working with HSS.

Liza Herrera, Regional Director of Operations at HSS, recently spoke about what its like working with hospitality clients and the HSS difference.

Liza Herrera, Regional Director of Operations at HSS, recently discussed what its like working for HSS and what type of employees she looks for when hiring.