Team HSS helps its hospitality clients up their game and now it’s proud to help a National Soccer League team do the same with its sponsorship of Orlando-based The Mix Sports Club.
“We are very excited to support The Mix Sports Club and its diverse team of players,” says Mihaela Pla, Florida Area Vice President, HSS. “They are an important connection to the community in Central Florida and we are looking forward to connecting with their fans throughout the season.”
The Mix Sports Club’s goal is to help aspiring players with the chance to play at a highly competitive level, providing opportunities to be seen by larger professional clubs all over the world. The players could potentially receive professional contracts and play at the highest levels of professional soccer.
It is in that same spirit that HSS provides unique opportunities for people interested in hospitality careers. We build teams everyday on behalf of our nationwide clients and help them with professional development and advancement.
Watch HSS team members discuss their jobs and career paths. https://www.hssstaffing.com/housekeeping/developing-the-hss-team/
So, let’s hear it for The Mix Sports Club! These 11 semi-pro stalwarts tied the GOSA Spurs two-two in a nail-biter of a season opener on Sunday. You can root for them and follow their adventures on Instagram and Facebook at @mixsportsclub.
Building strong partnerships to overcome post-pandemic challenges
Hospitality Staffing Solutions was recently featured in Hotel Management International in reference to their recent partnership with Aimbridge Hospitality to overcome the challenges facing labor shortages caused by the pandemic.
Aimbridge Hospitality, a hotel management company, who has done business with HSS in the past, was looking for assistance when it came to staffing their hotels post pandemic. With the rise in travel, they needed to be able to staff their hotels on a moment’s notice. And that’s where HSS, the hospitality division of KBS, came to play. HSS can provide a national reach to meet to the staffing needs of Aimbridge properties. Together the team has produced strategic ideas and innovated ways to reach the needs of the hotels. HSS has assembled a “mobile team” of hotel room attends to travel to the designated areas to fulfil the hospitality needs of those hotels that require this additional assistance.
Understandably, now more than ever, Aimbridge is centered on guest satisfaction with the cleanliness of the public areas as well as the guest rooms. With that comes great focus on choosing the highest quality staff for their properties. Through HSS’ national recruiting network, they can place the best staff in the roles needed. HSS and Aimbridge Hospitality provide multiple extensive trainings to their employees to be sure they can meet the needs of the property in cleanliness and safety.
“There has always been a high expectation for cleanliness in hospitality,” says Burke. “Moving forward, these expectations are going to be even higher. Beyond guest rooms there will be more attention paid to the cleanliness of public areas, fitness centers, swimming pools, and food and beverage operations.” ED Burke, VP of rooms and engineering operations, Aimbridge Hospitality
Together in partnership, HSS and Aimbridge Hospitality are rising above the challenges to provide a clean and safe stay for all their guests. While serving over 220 properties, Aimbridge realized it is taking more than just housekeepers to keep their properties afloat, but with the bundled HSS and KBS family, they can help provide the hotels solutions to the challenges faced inside and outside of the property.
Aimbridge is grateful to finally have a partnership with the “[same scale reach and passion that we have.
After more than a year, some key areas of hospitality facilities may need attention
As organizations navigate this challenging period of the pandemic, many general managers in the hospitality industry are examining how to pivot their maintenance programs. While it is still important to reduce the spread of harmful pathogens through strategic cleaning and disinfecting, now is an ideal time to examine programs that may have been ignored or deemphasized at the height of the pandemic in favor of intense cleaning and disinfecting activities. This includes cleaning programs that are essential to preserving valuable infrastructure investments in hotels, resorts, and casinos, including:
Parking Lot Maintenance
High Dusting of Exposed Ductwork
While asset preservation programs have always been critical in the hospitality industry, now is the right time to focus on these activities as cleaning and maintenance programs are rebalanced during the transition to the “Next Normal.” Taking these steps builds trust with customers and employees while also adding to the health of overall hotel operations.
Extending Asset Lifespan
The main goal of asset preservation in hospitality has traditionally been to extend the service lifespan of areas like floors, carpets, parking lots, and HVAC systems.
For example, carpets and floors that appear to be clean can quickly degrade without regular and professional maintenance. The average lifespan of commercial-grade carpeting ranges from 12-15 years. Considering the amount of foot traffic in a hotel or the quality and type of carpet fiber, our experts have found that quarterly care protocols can maintain optimal appearance and meet or exceed their range of service.
Similarly, regular maintenance keeps floors looking better longer. After assessing individual use instances, a standard protocol of quarterly, biannual, or annual stripping and buffing can extend their lifespan, prevent permanent damage, and improve their overall appearance.
When considering the upkeep of parking lots, minor pavement fixes and the regular removal of weeds can defer more expensive repairs and significantly improve appearance.
Floors, carpets, and parking lots may have seen lighter use throughout COVID and required less maintenance for hotels and resorts that have been shut down or seen reduced use. However, deferred maintenance through this period can only last so long before permanent damage can occur.
Building Employee and Consumer Trust
Asset protection is always a sound strategy, but there is another reason to implement these programs today: the change in employee and guest expectations around the operational health of hotels.
Because of COVID, people have a heightened awareness and sensitivity to cleaning. While strategic cleaning and disinfecting programs should still be employed, people will also evaluate hotels based on appearance. Employees and guests are now better educated on air quality and filtration systems and cleaning and disinfection practices. Dirty, dusty, or worn-down resorts leave the impression that a hotel isn’t well managed – and even impact someone’s view regarding the overall safety of the building. These perceptions can affect customer and employee satisfaction and retention.
Maintaining Healthier Interior Environments
High dusting of HVAC vents and air intakes is another important asset preservation measure that helps extend the life of expensive HVAC systems. Today, there’s another reason why this particular cleaning measure is essential: airflow.
Optimized and efficient HVAC systems and superior airflow are top-of-mind due to COVID-19 guidance issued by the U.S. Centers for Disease Control and Prevention and other global agencies. The regular high dusting of these areas by specialized teams with the proper equipment ensures a healthier space for employees and guests alike.
Preservation Means Healthy Operations – When Operations Resume
During the recovery, asset preservation should be part of an overall pivot to long-term healthy operations in the hospitality industry. General managers need to implement maintenance programs to account for the higher expectation of cleaning, while also moving toward more sustained programs that consider the needs of a resort over months, years, and even decades. Implementing asset preservation into a hotel maintenance program is a way to address both short and long terms needs for healthy operations.
Third Shift Janitorial from an Approved Avendra Source
HSS partnering with it parent company KBS proudly offers third-shift janitorial services to hotels nationwide. From its foundation in 1990 as a janitorial staffing services company working within the hospitality sector, HSS recognized the need for a reliable workforce in cleaning and maintenance. Today we deliver a compliant, reliable, high-quality, and efficient workforce to operations in a wide range of industries nationwide.
Avendra Approved Supplier
HSS is now Avendra certified for janitorial services, landscaping, and snow removal. Avendra is North America’s leading hospitality procurement services provider. Their supply chain management solutions are tailored to our clients’ business strategies and deliver benefits beyond great savings. Avendra combines years of hospitality expertise, purchasing power, services, and software to help customers impact the bottom line, improve operational performance, and better serve guests. More than 8,500 customers rely on Avendra as a trusted partner.
The KBS Resource
As a KBS Company, HSS is part of the largest privately held facility services company in North America. This expands our partnerships with hotels and resorts to include a wider range of services from janitorial, to exterior services, to floor care and a host of other specialty services. This national partnership allows us to work with properties and management companies to raise their standards and lower their costs.
Janitorial Services We Offer:
Floor Care – We handle a wide range of floors, from hard surfaces to carpets and everything in between. We have trained certified professionals at each site that go through rigorous training, so you know your floors are well taken care of.
Public Areas / Third Shift Janitorial
First impressions are important, so keeping public areas clean and well-maintained is essential. We work hard to make sure your property’s first impressions are spotless; including lobby, public restrooms, restaurants, casinos, conference spaces, bars, nightclubs, spa, lounges, airports, hospitals, nursing homes, commercial areas, industrial cleaning, gym and pool areas.
Qualified cleaning is essential to busy restaurants and kitchens. With our training and methodical strategies for cleanliness we ensure kitchens are ready to go for the morning rush. We also handle conferences, banquets as well as conventional kitchens.
Busy kitchens needs competent personnel to work behind the scenes to make sure everything is clean and organized to maximize the efficiency of the culinary team.
HSS provides services for landscaping, snow removal, pool maintenance, post storm cleanup and general outdoor maintenance.
HSS will be exhibiting at this year’s RFMA annual conference as part of KBS, its parent company. Restaurant facility managers can visit booth #937 to learn how they can raise standards and lower costs through the scale, experience, and innovation that KBS and HSS brings to its hospitality and restaurant clients.
KBS offers restaurants a combination of services to meet the key challenges the industry faces today including kitchen cleaning, full janitorial services, exterior services, and staffing solutions for front and back-of-house positions. KBS serves the hospitality industry primarily through its division Hospitality Staffing Solutions (HSS),
“KBS delivers the essential facility services that allows restaurant employees to focus on core competencies such as food preparation and customer service,” said Tim McPherson, President of HSS. “The full array of KBS services are especially important for restaurants during this critical time of recovery.”
KBS experts will be on hand throughout the RFMA conference to discuss the full range of KBS Restaurant Facility Services including:
HSS Earns Best of Staffing Award for Third Year in a Row
ATLANTA, GA – FEBRUARY 11, 2021– Hospitality Staffing Solutions (HSS), the leading staffing and services provider to the hospitality industry nationwide, announced today that the company has won the Best of Staffing Client Award for providing superior service to their clients. Presented in partnership with presenting sponsor CareerBuilder and gold sponsors Indeed & Talent.com,ClearlyRated’s Best of Staffing® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients. On average, clients of winning agencies are twice as likely to be completely satisfied with the services provided compared to those working with non-winning agencies. Hospitality Staffing Solutions received satisfaction scores of 9 or 10 out of 10 from 71.4% of their clients, significantly higher than the industry’s average of 38%. This is the third year in a row that HSS has won the Best of Staffing Award.
“We are thrilled to be named to the Best of Staffing list for three years in a row,” said HSS president Tim McPherson. “In this challenging year, we have worked with our clients to respond to the COVID crisis and look ahead to continuing these partnerships throughout the recovery period. With our parent company, KBS, we are able to provide a wide range of services that raise standards and lower costs throughout the hospitality industry that will be vital in the months and years ahead.”
“After one of the most turbulent years in modern history, winners of the 2021 Best of Staffing award have proven their commitment to go above and beyond in support of their clients and placed talent,” said ClearlyRated’s CEO and Founder, Eric Gregg. “These service leaders have demonstrated their capacity to be agile, to be precise, and to prioritize the client and talent experience above all else. It is my honor to celebrate and showcase the 2021 Best of Staffing winners alongside feedback from their actual clients and placed talent on ClearlyRated.com!”
About Hospitality Staffing Solutions Founded in 1990 in Atlanta, Hospitality Staffing Solutions, LLC (“HSS”) proudly claims a leading market share at the world’s leading hotel brands and management companies, and looks to continue its expansion into new geographies through organic expansion of its branch office network, strategic acquisitions, and further development of its service capabilities. Hospitality Staffing Solutions earned the 2019 & 2020 Best of Staffing Client Award for service excellence based on client ratings. Learn more about Hospitality Staffing Solutions at www.hssstaffing.com.
HSS was acquired in 2020 by Kellermeyer Bergensons Services, LLC (“KBS”) KBS is a trusted partner to leading operations and facility managers across 75,000 client locations throughout North America. We provide essential facility services that deliver healthy operations to businesses through scalable solutions customized to meet client-specific requirements. Our expertise and technology enable our teams to anticipate issues, ensure quality, and maximize efficiency. With decades of experience in facility hygiene, including being on the front lines throughout the COVID-19 crisis, KBS is committed to partnering with clients to Stay Ahead of the Curve™ with the latest advances for maintaining healthy operations. For more information, visit www.kbs-services.com.
About ClearlyRated Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
About Best of Staffing ClearlyRated’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and placed talent. Award winners are showcased by city and area of expertise on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated ratings and testimonials.