Staffing Industry Leader, Hospitality Staffing Solutions, is taking its FoodStaff subsidiary brand to many new markets throughout USA
Hospitality Staffing Solutions LLC, (HSS) the nation’s leading provider of contingent labor and outsourced services to the Hotel & Resort industry, is pleased to announce formal expansion plans to move into 10 new markets for their FoodStaff brand. Foodstaff operates as a wholly owned subsidiary of HSS.
FoodStaff, founded in 1988, has seven legacy offices in place within the SE and Mid-Atlantic regions of the USA. This office network will now be more than doubled in the coming months, with new operations rolling out in the following US markets:
Connecticut / Rhode Island
The expansion of the FoodStaff branch network furthers HSS’s strategic plans to continue growth through the expansion of HSS service offerings beyond its core hotel and resort clientele, and moving even deeper into growing niche sectors on a national level, including colleges/universities, hospitals/senior living facilities, and much more.
“FoodStaff has been a perfect fit for our fast-growing organization, and is already operating as a strong growth driver within our company”, said Tim McPherson, CEO of HSS. “I want to thank the dedicated FoodStaff team members for their excellent work in assuring a smooth transition since becoming part of our company. I’m extremely optimistic that the combination of HSS/FoodStaff, along with our aggressive growth plans will drive us towards a leading position within Food & Beverage staffing on a national scale.
About Hospitality Staffing Solutions LLC (HSS) Hospitality Staffing Solutions LLC is the nation’s leading supplier of talent to the Hotel and Resort industry, with operations in 34 states and Puerto Rico supporting more than 800 properties on a weekly basis. On any given day, more than 10,000 dedicated HSS staff members provide services to our esteemed client base, with skill sets ranging from Housekeeping, Janitorial, Kitchen, Food and Beverage, and many more. HSS also provides outsourced service operations, managing the entire operations of specific hotel functions, ensuring clients receive quality of service, personnel and predictable costs. HSS is the only hospitality staffing firm recognized as one of the USA’s Top 100 firms in the industry, as measured by Staffing Industry Analysts.
Founded in 1990 in Atlanta, GA, HSS proudly claims a leading market share at the world’s leading hotel brands and management companies, and looks to continue its expansion into new geographies through organic expansion of its branch office network, strategic acquisition, and further development of its service capabilities.
FoodStaff operates as a wholly owned subsidiary of HSS. Founded in 1988, FoodStaff provides temporary and full-time personnel to key sectors within the hospitality industry, specializing in serving the food and beverage staffing needs of its clients with a strong presence in the Educational, Corporate Dining and Banquet/Event Staffing sectors.
Hospitality Staffing Solutions, LLC (HSS) was recently named to the 2019 Staffing Industry Analysts (SIA) listing of the Largest Staffing Firms in the United States. This is the second consecutive year that HSS has appeared on the list, SIA has conducted this annual survey for the past 24 years. HSS moved up in the ranking 9 spots since last year reflecting the growth of the company. The report highlights 157 companies that generated at least $100 million in US staffing revenue in 2018. Added together, these firms generated $90.2 billion in such revenue, making up 60.9% of the market by our estimates.
“HSS continues to grow both by expanding geographically and focusing on providing excellent service to both our clients and employees,” said Tim McPherson, CEO of HSS. “As staffing continues to grow as an industry, we have found that clients are increasingly choosing a partner with the experience, resources, and industry focus needed to deliver quality employees and highly responsive service. We’re looking forward to continue this growth strategy in the coming years.”
HSS has expanded into new geographies now servicing 38 states and a host of new vertical markets including event venues, senior living facilities, food & beverage service and other industries. In add
ition, HSS recently acquired FoodStaff in February of 2019. FoodStaff is a specialty provider of food and beverage personnel. HSS is expanding FoodStaff operation into many of its existing markets in order to grow in this focused area of the hospitality industry.
In addition, HSS has now rolled out new service offerings including perm placement, assisting clients to secure quality team members at all levels of their organization in this historically tight recruiting market.
The company will announce further expansion into new geographies, new vertical market offerings and services throughout the second half of 2010.
Hospitality Staffing Solutions LLC is the leading provider of contingent staffing support to the Hotel and Resort industry in the USA, serving more than 800 clients and employing over 8,500 employees daily to these properties. HSS also provides a robust suite of outsourced services within the Housekeeping and Janitorial operations of its clients. With operations now in 38 states, HSS is poised to continue leading this sector through its’ aggressive growth strategy, as well as supporting into new vertical markets such as Senior Living and Medical facilities, Health and Wellness Retreats, Colleges/Universities and Convention Centers.
Founded in 1989, SIA is the global advisor on staffing and workforce solutions. SIA provides research covering all categories of employed and non-employed work including temporary staffing, independent contracting and other types of contingent labor. SIA’s independent analysis provides insights into the services and suppliers operating in within a wide range of workforce solutions. A division of the international business media company, Crain Communications Inc., SIA is headquartered in Mountain View, California, with offices in London, England.
In Conjunction with the Rosen College of Hospitality Management, HSS Enhances Housekeeping Quality Through Comprehensive Certification
Hospitality Staffing Solutions, LLC (HSS) is introducing a new training program created in partnership with the Rosen College of Hospitality Management at UCF. The program trains housekeeping teams on quality, efficiency, safety, and other important aspects of hotel housekeeping. The program is available to hotels with the option to train supervisors or entire housekeeping teams. HSS, the leading provider of hospitality staffing within the U.S. worked to develop the program along with faculty at the Rosen School of Hospitality. The program is currently centered in the Orlando market and there are plans to roll out the program nationwide.
HSS and Rosen College are exploring options to make this service available to more clients within its service areas, as HSS currently has branch offices in close to 80 markets across 38 states. Leveraging its network, HSS foresees bringing more of its professionally trained staff to join a client’s back of house team.
“Quality and efficiency are both major drivers for hotels, resorts, and casinos nationwide,” said Luke Lindahl, Senior Vice President at HSS. Lindahl has lead the development of this training program for HSS. “By developing the first housekeeper certification program we’re helping hotels address those drivers and get a competitive edge now and in the future.” “Cleanliness has been shown to be the major factor in guest quality scores for hotels,” said Michael Terry, an instructor at Rosen College. Terry helped plan the curriculum and lead the training sessions. “This program brings a process to this essential part of success in the hotel industry.”
The inaugural session of this program trained approximately 40 housekeeping supervisors.
Hospitality Staffing Solutions, LLC is the nation’s leading supplier of talent to the Hotel and Resort industry, with operations in 37 states and Puerto Rico supporting more than 800 properties on a weekly basis. On any given day, more than 10,000 dedicated HSS staff members provide services to our esteemed client base, with skill sets ranging from Housekeeping, Janitorial, Kitchen, Food and Beverage, and many more. HSS also provides outsourced service operations, managing the entire operations of specific hotel functions, ensuring clients receive quality of service, personnel and predictable costs. HSS is the only hospitality staffing firm recognized as one of the USA’s Top 100 firms in the industry, as measured by Staffing Industry Analysts.Founded in 1990 in Atlanta, HSS proudly claims a leading market share at the world’s leading hotel brands and management companies, and looks to continue its expansion into new geographies through organic expansion of its branch office network, strategic acquisition, and further development of its service capabilities. Learn more about Hospitality Staffing Solutions at www.hssstaffing.com.
About the UCF Rosen College of Hospitality Management
The UCF Rosen College of Hospitality Management located in Orlando, Florida, offers students an unrivaled opportunity to learn and work in the heart of hospitality. Ranked among the top five hospitality management programs worldwide, Rosen College has been an educational leader for more than 30 years. Uniquely positioned in America’s top tourism destination, we educate the next generation of industry leaders through internationally-recognized faculty, innovative academic programs, cutting-edge research and strong industry and community partnerships. To learn more, visit the site by clicking the button below.
Specialty in Food & Beverage Staffing Expands HSS’s Service Capabilities With New and Existing Customers
ATLANTA, February 25, 2019 – Hospitality Staffing Solutions, LLC (HSS), the nation’s leading provider of contingent labor and outsourced services to the Hotel & Resort industry, announced today the acquisition of FoodStaff, a specialty provider of food and beverage personnel. FoodStaff will operate as a wholly owned subsidiary of HSS and its brand name will remain intact.
Founded in 1988 by CEO Bailey Bolen, FoodStaff provides temporary and full-time personnel to key sectors within the hospitality industry, specializing in serving the food and beverage staffing needs of its clients with a strong presence in the Educational, Corporate Dining and Banquet/Event Staffing sectors. FoodStaff is headquartered in Charleston, SC and operates seven offices in the Southeast and Mid-Atlantic regions of the United States.
The acquisition of FoodStaff by HSS will support its clients across the United States, utilizing HSS’s wide branch network of more than 70 markets and applicant database to further the combined company’s support of its key business partners. FoodStaff’s clients include Compass Group, Sodexo USA, Sage Dining, and Marriott International. Mr. Bolen will remain with the company through a transition period in 2019 and all FoodStaff’s current internal and temporary employees will be retained by HSS.
Tim McPherson, CEO of HSS, said, “FoodStaff is a perfect fit for our growing organization. Over the past 30 years, Bailey has created a trusted partner to the hospitality industry, providing quality personnel to many of the industry’s leading companies. The addition of FoodStaff will further the strategic growth of our company as we offer new and existing clients trained staff in the food and beverage sector. This acquisition is another significant investment to strengthen HSS as a key partner to its customers and we are actively targeting additional add-on investments that will further extend our ability to deliver a breadth of talented staff.”
“I was searching for a partner who shares the same philosophies towards excellence in service, training, and professionalism. I have found that partner in HSS and we are excited to help accelerate HSS’s strategic growth with additional service offerings to its core hotel and resort clientele, as well as helping them move deeper into new niche sectors on a national level, including colleges, schools, universities, hospitals, senior living facilities and corporate dining,” said Mr. Bolen.
About Hospitality Staffing Solutions, LLC
Hospitality Staffing Solutions, LLC is the nation’s leading supplier of talent to the Hotel and Resort industry, with operations in 34 states and Puerto Rico supporting more than 800 properties on a weekly basis. On any given day, more than 10,000 dedicated HSS staff members provide services to our esteemed client base, with skill sets ranging from Housekeeping, Janitorial, Kitchen, Food and Beverage, and many more. HSS also provides outsourced service operations, managing the entire operations of specific hotel functions, ensuring clients receive quality of service, personnel and predictable costs. HSS is the only hospitality staffing firm recognized as one of the USA’s Top 100 firms in the industry, as measured by Staffing Industry Analysts.
Founded in 1990 in Atlanta, HSS proudly claims a leading market share at the world’s leading hotel brands and management companies, and looks to continue its expansion into new geographies through organic expansion of its branch office network, strategic acquisition, and further development of its service capabilities. Learn more about Hospitality Staffing Solutions at www.hssstaffing.com.
HOSPITALITY STAFFING SOLUTIONS WINS CLEARLYRATED’S 2019 BEST OF STAFFING CLIENT AWARD
Clients of winning agencies are 2.2 times more likely to be completely satisfied.
Hospitality Staffing Solutions, LLC, the nation’s leading hospitality staffing agency, announced today that they have won ClearlyRated’s Best of Staffing® Client Award for providing superior service to clients. Presented in partnership with CareerBuilder, ClearlyRated’s Best of Staffing Client winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients. On average, clients of winning agencies are 2.2 times more likely to be completely satisfied with the services provided compared to those working with non-winning agencies.
Focused on helping US companies find the right people for their job openings, HSS received satisfaction scores of 9 or 10 out of 10 from 71% of their clients, significantly higher than the industry’s average of 35%. Less than 2% of all staffing agencies in the U.S. and Canada have earned the Best of Staffing Award for service excellence. HSS is the only staffing agency focused on the hospitality industry to make this year’s Best of Staffing list.
“Delivering superior service to our customers is our #1 priority and this award reflects our focus and determination to be the best in this area,” said Tim McPherson, President and CEO of HSS. “We listened to our customer’s needs and have adapted our culture and processes to meet those challenges. The results have been higher customer satisfaction scores and great feedback that we can build on in the future. The entire HSS team is thrilled to be the only hospitality industry focused staffing agency to make this year’s list. We are looking forward to continuously improving our scores in years to come.”
“In today’s historically tight labor market, hiring managers, procurement professionals, and HR managers need a clear and reputable way to vet potential staffing and recruiting partners,” said ClearlyRated’s CEO Eric Gregg. “Best of Staffing Client winners have set themselves apart from the competition by demonstrating their commitment to client service, investing in a survey and feedback program that brings transparency to the client experience at their firm. I’m thrilled to showcase these service leaders alongside their validated client ratings and testimonials on ClearlyRated.com!”
About Hospitality Staffing Solutions, LLC Hospitality Staffing Solutions LLC is the leading provider of contingent staffing support to the Hotel and Resort industry in the USA, serving more than 850 clients and employing nearly 10,000 employees daily to these properties. HSS also provides a robust suite of outsourced services within the Housekeeping and Janitorial operations of its clients. With operations now in 37 states, HSS is poised to continue leading this sector through its’ aggressive growth strategy, as well as supporting into new vertical markets such as Senior Living and Medical facilities, Health and Wellness Retreats, Colleges/Universities and Convention Centers.
About ClearlyRated ClearlyRated (formerly known as Inavero) administers more staffing agency client and talent satisfaction surveys than any other firm in the world, reporting on more than 1.2 million satisfaction surveys from staffing agency clients and job seekers each year. Committed to delivering ongoing value to the industry, ClearlyRated is proud to serve as the American Staffing Association’s exclusive service quality partner. Learn more at ClearlyRated.com/Solutions
About Best of Staffing ClearlyRated’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners are showcased by city and area of expertise on ClearlyRated.com – an online business directory that helps buyers of professional services find service leaders and vet prospective firms – based exclusively on validated client and talent ratings and testimonials.
A Q&A with WorkRecords On Helping Hotels Reach the Next Level of Productivity
WorkRecords is out to change the way we look at work. The networked software company helps organizations, including hotels, track every aspect of its workforce and use that data to improve operations. The company has worked with large hotel management companies as well as individual properties across the U.S. to help revolutionize how hotel look at workforce data. But far from being an abstract productivity tool, the leadership team at the company is focused on offering benefits to everyone involved in the employment cycle, including both employers and employees.
Bill Dougherty, Client Service Executive for Hospitality
Bob Stegall, President
HSS is a certified WorkRecords vendor and helps hotels integrate WR and utilize it on an ongoing basis to trace worker activity at individual properties and also more widely across multiple properties. HSS sat down with Bob Stegall, President of WorkRecords as well as Bill Dougherty, the company’s Client Service Executive for Hospitality to talk about how they are working with hotels today and what trends they see in the future for staffing within the hotel industry.
What are some trends in hospitality that are driving the use of your software?
Bob Stegall: You see the same trend in hospitality as you saw in manufacturing a few years back which is where we got started. And that’s toward efficiency and the data required to manage a multiple employer workforce. Quality is, more or less, a given in everything from cars to appliances to hotels. We expect quality from standard hotels up to luxury brands. Labor cost has always been the largest share of a hotels expenses. With increasing labor costs chipping away at profits, efficiency becomes the next big driver. Hotels are looking for any edge they can find to help run their property more efficiently. Increasingly, their finding the answers they need in data.
Bill Dougherty: We see this thirst for information from hotels because they are driving toward greater efficiency. They want to see an accurate picture of their labor costs on a daily basis and sometimes even an hourly basis. And so we see hotels either struggling to provide that information through very cumbersome, time consuming processes or just giving up and lumping everything into one monthly line item that really doesn’t tell them much.
Is this thirst for data coinciding with other trends in hospitality?
Bill Dougherty: Hotels operations are becoming more complex. More properties are offering spas, restaurants, golf, and other amenities that were once concentrated in only very upscale properties. Being able to track employees across all venues can be incredibly helpful to everything from tracing pay, limiting overtime, and better deploying a workforce. In addition, we’re seeing the increased use of contract staffing throughout hospitality. Our software not only helps document contract labor, we actually help hotels and staffing companies work together to better utilize hotel staff. So it’s not just about tracking hours; it’s about creating a more effective workforce.
What is the relationship between you and Staffing companies?
Bill Dougherty: We began a certification program with staffing firms because the relationship is so important. For example, HSS was certified last year and has been a great partner in working with many hotels and management companies to implement the software. Hotels often don’t know it, but staffing firms like HSS are very interested in utilizing workers in the most efficient way possible as well. In the past, a hotel might call a staffing company around the corner when they were in a pinch. Today, contract labor can be a partnership that can help increase quality and help better allocate budget. A staffing firm that’s proficient in leveraging data can be a great asset for a hotel or management company.
How is WorkRecords typically implemented at a hotel?
Bob Stegall: We knew early on that, to be successful, we had to offer benefits to everyone in the employment cycle. So there couldn’t be winners and loser anywhere in the cycle of employer ,employee, staffing company, corporate – they all had to realize some benefit of using our software.
What are some of those benefits in the hotel industry?
Bill Dougherty: For employees, the use of our tool can mean a faster paycheck. We’ve seen the pay cycle in hotels reduce dramatically from biweekly to weekly – we’ve been working with some partners to get to a daily cycle. We can help the individual hotel property save time in accounting and HR by producing reports that used to take hours down to a matter of minutes. It can also mean a smarter workday by reducing the number of trips between buildings or hotel floors. These are small examples but can have a big impact on someone’s day to day work.
Bob Stegall: It’s important to point out that, in today’s tight labor market, any advantage you can offer employees is key. Streamlining hourly tracking and accurate, timely pay is vitally important to workers and can help with employee retention.
Bill Dougherty: That’s a great point. I think that another benefit gets back to the relationship between hotels and staffing companies. We hear all the time from hotels that work with HSS that the data going into the system is clean. It reminds me of seeing a smoothly operating back of house. When you have well-lit hallways, organized linens, and everyone working systematically, great quality follows. Hotels are finding that partnership with staffing firms like HSS just as important on the data side. When the numbers are clear and the data is clean, you’re not putting out fires but able to fine tune an operation and concentrate on the core value your customers demand.
What are some other trends that you see looking ahead in 2019?
Bob Stegall: We’ve heard more and more about the adoption of network platforms that span many areas of our lives. Operation on the cloud, platforms like WorkRecords, take on the role of many disparate systems and link hotels to all their worker sources. So instead of having a lot of non-networked systems, you have one networked solution for everyone that addresses many different needs of the workplace.. This fits into where we are headed with our customers. We’re offering a way to connect all of the processes that they currently do with regard to tracking work in their operation and all the tools they need to analyze that data.
Bill Dougherty: For hotels, the need to bring together information from operation is vital. For example, a hotel with multiple-properties might have the same HR director overseeing two hotels, a golf course, multiple restaurants, spas and other recreation facilities. You might have cleaning staff that crosses between departments. Using a networked platform is vital to see that run smoothly. Even in smaller properties, networking employment data can help improve efficiency. Everything from the time it takes to turn over a room to the time it takes to process payroll. These are very real factors in improving a property’s overall performance.. That’s why labor suppliers like HSS play an important role in the process. They help ensure a smooth implementation of us into their process have the team to help properties correctly input information so that it can be tracked and used with confidence.
Hospitality Staffing Solutions is a WorkRecords Certified Supplier. To achieve this, HSS personnel passed a rigorous training and exam process on WR core product and can offer clients a full working knowledge of the platform by leveraging its powerful capabilities. As a WR Certified supplier, HSS can help its clients more efficiently reach their objectives of security and financial control through more in depth knowledge of the software platform’s full features. WR is a widely used tool for data collection and reporting used to connect workplaces, suppliers, workers, and employers. Learn more about HSS and WR visit: www.hssstaffing.com/work-records
Bob Stegall is the President of WorkRecords – a multi-sided labor platform company connecting workplaces, suppliers, employers and workers. Stegall joined the company after successfully serving as President/COO of Pro Staff a 300+ million-dollar staffing firm with hundreds of branches, focused primarily on large, multinational corporations using contract labor. His work experience includes enterprise hardware and software sales for IBM and managing a large Multiple Employee Workforce for a division of LSI Industries. He has an extensive background in sales, strategy, marketing, and operations with deep domain experience around labor + technology. He is a graduate of Southern Methodist University.
Bill Dougherty is WorkRecords Client Services Executive for Hospitality responsible for opening new geographic markets and gaining the adoption of WorkRecords’ rapidly growing network of labor-buyers and staffing suppliers, educating clients on labor trends, smart staffing strategies and the full use of the robust data available from the company. Dougherty’s extensive hospitality background includes hotel management, asset management and development of new hotel properties. He holds degrees from Southern Illinois University Carbondale and Florida State University.
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