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Why Outsourcing Makes Sense During COVID Recovery

Why Outsourcing Makes Sense During COVID Recovery

Full Departmental Outsourcing Raises Standards and Lowers Costs

A recovering hospitality industry is challenged to meet higher expectations from guests while working with reduced levels of staff and management. One solution for many hospitality organizations is full departmental outsourcing. These programs fully manage housekeeping departments from recruiting and training, to equipment and chemicals. HSS controls costs and drives quality so that the properties can focus on guest service and occupancy. HSS Outsourcing raises guest satisfaction scores while lowering costs by as much as 30%.

Is Outsourcing a Solution for COVID Recover?

For many properties, the impact of COVID came in layers.  First came the extreme drop in occupancy and loss of revenue.  This was followed by a loss of talent at all levels of the industry due to lay-offs, early retirements, and migration to other industries.  The third wave came as occupancy levels rose and guests began to return amid a labor shortage.  There is another component related to guests having a higher expectation of cleanliness.  For many properties, full departmental outsourcing can be a solution to these challenges and may be the key to succeeding in coming months and years of recovery.

How Hospitality Outsourcing Works

Our outsourcing programs manage the entire operations of a department from the executive housekeeper down to the hourly employees, but it is important that these programs are fully tailored to the needs of a property to match quality standards. We start by identifying some of the key gaps and operation elements that HSS Outsourcing can offer. We combine cultural standards into our best practices to create exceptional service experiences and consistently train to the 10/5 rule, property knowledge and standards of greeting. To ensure that standards are consistently applied, we have a dedicated person that oversees our training as well as a director of quality control to make sure the cleaning staff is keeping up with the standards set.

 

Delivering Quality Results

Integrating your service brand culture with our business culture is standard operation procedure. We’ve adopted Forbes Three, Four, and Five diamond service standards as well as Quality Audit standards, all of which contribute to the excellent service we offer on a consistent basis.

Putting Concerns to Rest

Some hotel, resort, and casino operations leaders might feel reluctant about outsourcing fearing that they could lose quality control among their properties and even a sense of pride and ownership. But ownership, brand standards, and a tailored experience are are essential to our outsourcing model. We developed our training to match the brand of the current client and ensure that the outsourcing employees will follow just that, as well as meet the performance standards set by the client. Obviously, with the outsourcing model, we structure and build a model to fit the client’s needs. We develop and carry that through our division and have the resources to create that.

Fully managed Outsourcing is another solution from the nation’s leaders in hospitality.  Click the link for more information about Full Housekeeping Department Outsourcing.

HSS Branches Nationwide Celebrate Housekeeping Week 2021

HSS Branches Nationwide Celebrate Housekeeping Week 2021

Housekeeping Week 2021 from Hospitality Staffing Solutions

HSS is the largest national staffing provider focused on the hospitality industry.  And, as a KBS company, we are part of the largest privately held facility services provider in North America.  And so it’s understandable that the 40th annual International Housekeepers and Environmental Service Week is a big deal for our organization.  HSS has been celebrating with our housekeeping teams at hotels, resorts, and casinos in over 40 States and over 100 markets across the U.S.

Housekeeping Week Across All HSS Branches

Here are some highlights from HSS staff thanking the thousands of housekeeping professionals who have been an integral part of the hospitality industry.  Through good times and bad, hotel housekeeping teams have ensured that hotels, resorts, and casinos are safe, clean, and a second home to guests.  You can also view a playlist of all the complete HSS Happy Housekeeping Week Videos as well.

Maintaining Housekeeping Staff Throughout the Pandemic

It’s important to note, that HSS is able to maintain a pool of housekeeping staff by continuously recruiting and remaining in touch with the needs of those building a career in hospitality.  During the height of the COVID-19 pandemic, we were able to maintain employment for many workers by finding them jobs within the network of clients outside the hospitality industry through our parent company KBS.  Serving as essential workers in pharmacies, fulfillment centers, senior living facilities, and manufacturing plants, HSS was able to supply these industries with needed workers while maintaining relationships with hospitality employees.

Keeping the Pulse of Hotel Housekeepers

In addition, we provided the industry with valuable information on hospitality workers though our annual housekeepers survey.

Among findings about the deep impact that the pandemic had on hospitality workers,  the survey also shows that hospitality workers strongly align their career aspirations with the hotel industry and valued returning to work:

  • 87% of respondents said they would like to return to work in a hotel or resort
  • 81% said they would feel safe returning to work in a hotel
  • 91% said that they have received adequate training to work safely.
  • 90% said they have the supplies needed to perform their jobs safely and effectively

HSS worked with with ClearlyRated to compile the data for this study. ClearlyRated (formerly known as Inavero) administers more staffing agency client and talent satisfaction surveys than any other firm in the world, reporting on more than 1.2 million satisfaction surveys from staffing agency clients and job seekers each year.

Building A Career Through Hotel Housekeeping

Celebrating Housekeeping Week each year is really an extension of the work that HSS teams perform every day.  We view housekeeping as a skilled profession and a career that many of our own teams participate in every day.  Housekeeping jobs from entry level to management are a viable and strong career path for many people and HSS has encouraged the advancement of housekeeping staff within its clients organizations and within its own.  Here is a quote from one of our thousands of housekeepers:

HSS opened opportunities for me. It was a job that really gave me stability. They’ve given me respect and understanding. I love working for this company.  All the people who work here open their hands and hearts. I’m really pleased to be here and I want to grow with HSS.

They have focused on keeping employees growing by motivating them, following up and driving them. Employees work together with HSS and always get a helping hand.   You feel supported when you can talk to any representative and they are there to listen to you.

Thanks again for a great Housekeeping Week 2021 from the entire team at HSS and KBS!

Why Work in Hospitality

Why Work in Hospitality

Hospitality Career Benefits to Employees at All Levels

For those seeking work in an industry with a bright future, the hospitality industry is poised for tremendous growth. Summer tourism has been up, and the outlook for the coming months is also strong, as people crave the ability to get back out into the world.

Hotels make up the most significant part of this growth, contributing to a surge in providing more options for those who want to travel. One out of 10 jobs currently are provided through travel and tourism, while one out of five new jobs is created by the hospitality and tourism industry.

This growth offers opportunities for workers looking for job security – but what other advantages are there to working in a hotel? Let’s take a look.

Seven Advantages of Working in a Hotel

1) More control over your work: For those who enjoy working independently, working in a hotel provides the chance to do so, as many employees work on their own or as part of a small team. New ideas are often welcome, as the best hotels are constantly innovating to better serve customers. For those who are creative and able to pay attention to detail, the opportunities are endless.

2) Enjoyable environment: Working in a hotel provides a pleasant indoor environment, with well-designed surroundings and air conditioning. It’s also a dynamic atmosphere, with travelers coming and going, events taking place, and other factors that make every day different. It can be an ideal setting for those who don’t enjoy a typical workday where everything is the same day after day.

3) Perks including meals, parking and transportation: Working in a hotel comes with perks that other jobs don’t offer. Hotels may offer services they provide to guests to their staff, as well. For example, staff can enjoy benefits like catered meals, free parking, and sometimes even free transportation.

4) Chance to advance: The chance for advancement is higher than it is with other hourly jobs when working for a hotel. Little – or no – experience is needed for many roles, as training is provided. The industry offers workers a chance to grow and develop as the hotel business continues to expand. An entry-level position can quickly lead to more responsibility for those who show initiative. Tourism is a growing industry, and as such, there will always be a role for experienced workers.

5) Opportunities to work in exotic locations: Some hotels offer programs that allow workers to travel to various destinations, arranging transportation to and housing in remote resorts. The chance to travel and meet people from all over the world can be a compelling benefit. The hotel industry is truly a global community, attracting people from every nation.

6) Better work/life balance: While working in a hotel does require some weekend or holiday hours, it’s possible to balance one’s work schedule with their personal schedule. The higher one progresses, the more likely the schedule will provide more standard weekday hours, although the hours are predictable in roles such as housekeeper. For example, for working parents, the regular hours fall within when their children may be in school, making it an ideal schedule.

7) Friendly coworkers: The hotel industry highly values customer service, meaning that most employees exude friendliness and a positive attitude. If you’re looking for an industry that provides a fun environment, hospitality could be a great fit.

Hospitality Offers Unique Benefits

For those in search of a role in an ever-changing industry with limitless possibilities, working for a hotel can be an ideal option. The benefits of a predictable schedule with unusual perks and the chance to quickly move up the ladder can provide an opportunity that’s an excellent match for many seeking a career in a growing field.

Developing the HSS Team

Developing the HSS Team

Insights Into a Hotel Housekeeping Team

HSS has always valued its team because we know that our clients are looking for more than just staff; they need people that are truly invested in the comfort and safety of guests visiting properties nationwide.  We interviewed HSS staff working behind the scenes at some of our largest clients.  Their hard work and dedication form the backbone of HSS and are now more important than ever as the hospitality industry continues to recover from the pandemic.

Here are some standout quotes from the HSS team that offer their insights into what it’s like to work for HSS and it’s clients.

On working in the hotel industry:

You have to have the desire to do the job right. We all come with the intention to do the job right and do it with excellence. Working in a hotel you have to pay close attention to detail and give a little more so that things always shine as a result of your work.

On working with HSS:

HSS opened opportunities for me. It was a job that really gave me stability. They’ve given me respect and understanding. I love working for this company.  All the people who work here open their hands and hearts. I’m really pleased to be here and I want to grow with HSS.

They have focused on keeping employees growing by motivating them, following up and driving them. Employees work together with HSS and always get a helping hand.   You feel supported when you can talk to any representative and they are there to listen to you.

On growing in the hospitality industry:

My experience is that in a year and eight months they promoted me to different areas.  And that has continued.  And HSS is always asking me if I’m comfortable in a position.  If I’m happy.  This has really driven me to continue to grow and improve and grow with the company and in this industry.

As hotels and resorts continue to recover, HSS and its team will be here to help our clients grow through hard work, dedication, and knowing that this industry offer opportunities to everyone!

 

 

The Annual Housekeeper Survey: Download Here

The Annual Housekeeper Survey: Download Here

Survey of More Than 10,000 HSS Workers Shows Impact of COVID-19 and Eagerness to Return to Hospitality

Hospitality Staffing Solutions (HSS), the largest hospitality staffing firm in the United States, has released the initial 2020 results of its annual Survey of Hospitality Staff. The survey includes key findings around the impact of COVID and workforce inclination to returning to work safely during a long recovery ahead.

The survey was initially conducted among deployed HSS staff prior to the COVID-19 pandemic, and then updated in October 2020 to measure the impact of COVID-19. The survey includes responses from more than 10,000 back-of-house HSS employees surveyed across North America — primarily housekeepers, food service employees and janitorial staff.

Hospitality Staffing Solutions Releases Key Findings from 2nd Annual Housekeeper Survey

Hospitality Staffing Solutions Releases Key Findings from 2nd Annual Housekeeper Survey

Survey of More Than 10,000 HSS Workers Shows Impact of COVID-19 and Eagerness to Return to Hospitality

ATLANTA (November 20, 2020) — Hospitality Staffing Solutions (HSS), the largest hospitality staffing firm in the United States, has released the initial 2020 results of its annual Survey of Hospitality Staff. The survey includes key findings around the impact of COVID and workforce inclination to returning to work safely during a long recovery ahead.
The survey was initially conducted among deployed HSS staff prior to the COVID-19 pandemic, and then updated in October 2020 to measure the impact of COVID-19. The survey includes responses from more than 10,000 back-of-house HSS employees surveyed across North America — primarily housekeepers, food service employees and janitorial staff.

“This survey reveals both the resilience of the hospitality workforce and their stated desire to return to the industry during the recovery period,” said Tim McPherson, President of HSS. “Throughout the pandemic, HSS has maintained and even grown its pool of workers and continues to employ people through a mix of hospitality and other sectors. Listening closely to this team and answering their needs will be an important factor moving ahead as the hotel industry continues its recovery in 2021.”

Some of the key findings from the report related to the huge impact that the global pandemic has had on the hospitality industry:

● 68% said that they saw a reduction or elimination of hours
● 45% said they found work in other industry sectors

The survey also shows that hospitality workers strongly align their career aspirations with the hotel industry and are very much looking forward to returning to work:

● 87% of respondents said they would like to return to work in a hotel or resort
● 81% said they would feel safe returning to work in a hotel
HSS workers still employed in hospitality, generally feel safe in their day-to-day work at hotels and resorts:
● 91% said that they have received adequate training to work safely.
● 90% said they have the supplies needed to perform their jobs safely and effectively

HSS worked with with ClearlyRated to compile the data for this study. ClearlyRated (formerly known as Inavero) administers more staffing agency client and talent satisfaction surveys than any other firm in the world, reporting on more than 1.2 million satisfaction surveys from staffing agency clients and job seekers each year.
The complete survey and analysis covering job satisfaction, pay, and other factors will be will be made available later in Q4 of 2020.
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About Hospitality Staffing Solutions
Founded in 1990 in Atlanta, Hospitality Staffing Solutions, LLC (“HSS”) proudly claims a leading market share at the world’s leading hotel brands and management companies, and looks to continue its expansion into new geographies through organic expansion of its branch office network, strategic acquisitions, and further development of its service capabilities. Hospitality Staffing Solutions earned the 2019 & 2020 Best of Staffing Client Award for service excellence based on client ratings. Learn more about Hospitality Staffing Solutions at www.hssstaffing.com.

HSS was acquired in 2020 by Kellermeyer Bergensons Services, LLC (“KBS”) KBS is a trusted partner to leading operations and facility managers across 75,000 client locations throughout North America. We provide essential facility services that deliver healthy operations to businesses through scalable solutions customized to meet client-specific requirements. Our expertise and technology enable our teams to anticipate issues, ensure quality, and maximize efficiency. With decades of experience in facility hygiene, including being on the front lines throughout the COVID-19 crisis, KBS is committed to partnering with clients to Stay Ahead of the Curve™ with the latest advances for maintaining healthy operations. For more information, visit www.kbs-services.com.