Survey of More Than 10,000 HSS Workers Shows Impact of COVID-19 and Eagerness to Return to Hospitality
ATLANTA (November 20, 2020) — Hospitality Staffing Solutions (HSS), the largest hospitality staffing firm in the United States, has released the initial 2020 results of its annual Survey of Hospitality Staff. The survey includes key findings around the impact of COVID and workforce inclination to returning to work safely during a long recovery ahead. The survey was initially conducted among deployed HSS staff prior to the COVID-19 pandemic, and then updated in October 2020 to measure the impact of COVID-19. The survey includes responses from more than 10,000 back-of-house HSS employees surveyed across North America — primarily housekeepers, food service employees and janitorial staff.
“This survey reveals both the resilience of the hospitality workforce and their stated desire to return to the industry during the recovery period,” said Tim McPherson, President of HSS. “Throughout the pandemic, HSS has maintained and even grown its pool of workers and continues to employ people through a mix of hospitality and other sectors. Listening closely to this team and answering their needs will be an important factor moving ahead as the hotel industry continues its recovery in 2021.”
Some of the key findings from the report related to the huge impact that the global pandemic has had on the hospitality industry:
● 68% said that they saw a reduction or elimination of hours ● 45% said they found work in other industry sectors
The survey also shows that hospitality workers strongly align their career aspirations with the hotel industry and are very much looking forward to returning to work:
● 87% of respondents said they would like to return to work in a hotel or resort ● 81% said they would feel safe returning to work in a hotel HSS workers still employed in hospitality, generally feel safe in their day-to-day work at hotels and resorts: ● 91% said that they have received adequate training to work safely. ● 90% said they have the supplies needed to perform their jobs safely and effectively
HSS worked with with ClearlyRated to compile the data for this study. ClearlyRated (formerly known as Inavero) administers more staffing agency client and talent satisfaction surveys than any other firm in the world, reporting on more than 1.2 million satisfaction surveys from staffing agency clients and job seekers each year. The complete survey and analysis covering job satisfaction, pay, and other factors will be will be made available later in Q4 of 2020. # # # About Hospitality Staffing Solutions Founded in 1990 in Atlanta, Hospitality Staffing Solutions, LLC (“HSS”) proudly claims a leading market share at the world’s leading hotel brands and management companies, and looks to continue its expansion into new geographies through organic expansion of its branch office network, strategic acquisitions, and further development of its service capabilities. Hospitality Staffing Solutions earned the 2019 & 2020 Best of Staffing Client Award for service excellence based on client ratings. Learn more about Hospitality Staffing Solutions at www.hssstaffing.com.
HSS was acquired in 2020 by Kellermeyer Bergensons Services, LLC (“KBS”) KBS is a trusted partner to leading operations and facility managers across 75,000 client locations throughout North America. We provide essential facility services that deliver healthy operations to businesses through scalable solutions customized to meet client-specific requirements. Our expertise and technology enable our teams to anticipate issues, ensure quality, and maximize efficiency. With decades of experience in facility hygiene, including being on the front lines throughout the COVID-19 crisis, KBS is committed to partnering with clients to Stay Ahead of the Curve™ with the latest advances for maintaining healthy operations. For more information, visit www.kbs-services.com.
HSS is working with its parent company KBS to deliver COVID-19 cleaning and disinfecting to hotels and resorts. As part of the multi-level COVID-19 response, this service focuses on rooms and other areas that were potentially exposed to the virus.
Specialized Deep Cleaning Teams
Specially trained and equipped teams perform a deep cleaning and disinfection on all horizontal and vertical surfaces. The services include HEPA vacuuming all carpeted areas, machine cleaning all floor surfaces with EPA registered disinfectant cleaning solutions, hygiene barrier cleaning, the proper application of virucides, and disinfecting all furniture and fixtures.
Workers for this service are equipped with head-to-toe level 4 PPE and a minimum five-hour wait time is required before entering the space for cleaning. All linens are removed from the space in red biohazard bags.
Once rooms are disinfected and safe to enter, professional housekeeping teams can enter and prepare the rooms to be guest ready. HSS can offer this service as part of the overall service.
Specialized Hotel Cleaning For:
Hotels Housing First Responders
Properties Repurposed as Medical Facilities
Closed Properties Reopening
Planning for Future Outbreaks
HSS can offer hotels a wide range of other services that are helping leading hotels emerge from the crisis. These include enhanced deep cleans for non-COVID-19 response, and offering services and staff to adjust the frequency and scope of cleaning throughout hotels.
Keeping Our Workers Safe
Our culture is built on the belief that: all work is honorable, we acknowledge the dignity of those who do it, and we do things the right way. Our entire organization is dedicated to the success of our clients and the well-being of our workforce. During our response to the COVID-19 crisis, we always maintained our rigorous standards for worker safety, ensuring they have the equipment and training required to minimize risk.
Margarita has been cleaning rooms for first responders at a client hotel in Thousand Oaks, CA. Working with state and national regulations on PPE, she’s staying safe throughout this crisis. Thank you Margarita!
Like many businesses in the hospitality sector, the coronavirus pandemic has severely impacted our business here at HSS. However, we’ve been able to turn our focus quickly to areas that do have a need for cleaning services. Working with our parent company, KBS we’ve been able to deploy our dedicated workers to senior living facilities, shipping and fulfillment centers, pharmacies, grocery stores, and medical facilities nationwide.
The hotel industry is going to come back online. We know this for sure. It’s really just a question of when and, more importantly, how. HSS is already working with major hotel brands across the country to get properties back up and running and we’ve have seen some trends emerge. These include meeting a new expectation for cleaning, consolidating vendors to maximize efficiency, and communicating clean processes and materials. Here’s a quick presentation outlining 5 of the most important trends hotel operators need to know about cleaning as we emerge from this crisis.
HSS usually works with hotel and resorts. Today, we’re providing cleaning staff to senior living facilities. We’re helping these new customers fill their needs for qualified workers and helping put displaced housekeeper, food prep staff, and janitors from hotels to work during this crisis. We’re also working with our parent company, KBS, to provide deep cleaning and post-COVID cleaning response teams.
Luke Lindahl, SVP of Operations and James Krouse, VP of Sales and Marketing speak about how HSS is working with these new customers and what this pivot looks like today and in the future.
We’ve started to work with hotels and management companies to help them come back online after this crisis begins to subside. Everyone in the hospitality industry is looking ahead toward the other side of this period with a big question mark. But there are some basics that we know will happen:
First, people will begin to travel and stay in hotels again.
Second, there will be a new normal when it comes to how we all get back online.
While there are many question marks in the future, there are some trends that we know hotels will need address moving ahead. Here are 5 of essentials hotels will need to get back up online after this crisis subsides:
1.) Deep Cleaning
If a hotel has been dormant for weeks or month, deep cleaning is key. Dust collects, rooms need to be made, floor polished and upholstery and drapery may need freshening. Depending on the length of time the hotel has been dormant and the level at which the hotel was closed, deep cleaning the entire property or a set of rooms may be in order.
2.) Defect Repair and Reporting
In the normal course of hotel operations, challenges like burnt out light bulbs, plumbing repairs, and hardware failures are reported and fixed daily. The last few weeks have been anything but normal. Walking through a property to catch these items can help in getting a hotel guest ready and back online. Auxiliary cleaning staff can help to keep an eye out for these defects and perform small maintenance or report more extensive repairs prior to an opening.
3.) Evaluate Cleaning Protocols
Realistically, this crisis is not going to simply end. The coronavirus causing COVID-19 will continue to impact society and expectations of cleaning will be heightened for the foreseeable future. Looking at everything from chemicals used to clean to what amenities will be available in rooms will have to be evaluated and reconsidered. The AHLA has some great resources citing the WHO and CDC for recommended protocols for hotels and restaurants as we enter this new era. Having these cleaning protocols in place and training staff on new protocols will be essential in this new era.
4.) Offer Guest Assurance
Communicating to guest is always important, but as hotels look to reopen it will take on new importance. Guests will want to know about enhanced protocols, chemicals used for cleaning, and what steps the hotel is taking front and back of house to maximize safety and protection.
5.) Preparing for Future Outbreaks
Having a contingency for near-term outbreaks is key. As contact tracing becomes part of the new-normal, hotels will have to prepare for guests that may have been infected and have a protocol in place for isolation and cleanup. This may be involve communicating with guests, isolating rooms, and performing deep-cleaning. Having a plan in place and a relationship with vendors that can provide deep-cleaning and/or COVID remediation is essential.
HSS, along with its parent company KBS, is working with hotels and management companies to plan for re-opening through deep cleaning, COVID remediation planning, and providing extra staff during re-openings. For more information visit our COVID crisis page or contact us today.