Margarita has been cleaning rooms for first responders at a client hotel in Thousand Oaks, CA. Working with state and national regulations on PPE, she’s staying safe throughout this crisis. Thank you Margarita!
Like many businesses in the hospitality sector, the coronavirus pandemic has severely impacted our business here at HSS. However, we’ve been able to turn our focus quickly to areas that do have a need for cleaning services. Working with our parent company, KBS we’ve been able to deploy our dedicated workers to senior living facilities, shipping and fulfillment centers, pharmacies, grocery stores, and medical facilities nationwide.
The hotel industry is going to come back online. We know this for sure. It’s really just a question of when and, more importantly, how. HSS is already working with major hotel brands across the country to get properties back up and running and we’ve have seen some trends emerge. These include meeting a new expectation for cleaning, consolidating vendors to maximize efficiency, and communicating clean processes and materials. Here’s a quick presentation outlining 5 of the most important trends hotel operators need to know about cleaning as we emerge from this crisis.
HSS usually works with hotel and resorts. Today, we’re providing cleaning staff to senior living facilities. We’re helping these new customers fill their needs for qualified workers and helping put displaced housekeeper, food prep staff, and janitors from hotels to work during this crisis. We’re also working with our parent company, KBS, to provide deep cleaning and post-COVID cleaning response teams.
Luke Lindahl, SVP of Operations and James Krouse, VP of Sales and Marketing speak about how HSS is working with these new customers and what this pivot looks like today and in the future.
We’ve started to work with hotels and management companies to help them come back online after this crisis begins to subside. Everyone in the hospitality industry is looking ahead toward the other side of this period with a big question mark. But there are some basics that we know will happen:
First, people will begin to travel and stay in hotels again.
Second, there will be a new normal when it comes to how we all get back online.
While there are many question marks in the future, there are some trends that we know hotels will need address moving ahead. Here are 5 of essentials hotels will need to get back up online after this crisis subsides:
1.) Deep Cleaning
If a hotel has been dormant for weeks or month, deep cleaning is key. Dust collects, rooms need to be made, floor polished and upholstery and drapery may need freshening. Depending on the length of time the hotel has been dormant and the level at which the hotel was closed, deep cleaning the entire property or a set of rooms may be in order.
2.) Defect Repair and Reporting
In the normal course of hotel operations, challenges like burnt out light bulbs, plumbing repairs, and hardware failures are reported and fixed daily. The last few weeks have been anything but normal. Walking through a property to catch these items can help in getting a hotel guest ready and back online. Auxiliary cleaning staff can help to keep an eye out for these defects and perform small maintenance or report more extensive repairs prior to an opening.
3.) Evaluate Cleaning Protocols
Realistically, this crisis is not going to simply end. The coronavirus causing COVID-19 will continue to impact society and expectations of cleaning will be heightened for the foreseeable future. Looking at everything from chemicals used to clean to what amenities will be available in rooms will have to be evaluated and reconsidered. The AHLA has some great resources citing the WHO and CDC for recommended protocols for hotels and restaurants as we enter this new era. Having these cleaning protocols in place and training staff on new protocols will be essential in this new era.
4.) Offer Guest Assurance
Communicating to guest is always important, but as hotels look to reopen it will take on new importance. Guests will want to know about enhanced protocols, chemicals used for cleaning, and what steps the hotel is taking front and back of house to maximize safety and protection.
5.) Preparing for Future Outbreaks
Having a contingency for near-term outbreaks is key. As contact tracing becomes part of the new-normal, hotels will have to prepare for guests that may have been infected and have a protocol in place for isolation and cleanup. This may be involve communicating with guests, isolating rooms, and performing deep-cleaning. Having a plan in place and a relationship with vendors that can provide deep-cleaning and/or COVID remediation is essential.
HSS, along with its parent company KBS, is working with hotels and management companies to plan for re-opening through deep cleaning, COVID remediation planning, and providing extra staff during re-openings. For more information visit our COVID crisis page or contact us today.
Like many businesses in the hospitality sector, the coronavirus pandemic has severely impacted our business here at HSS. However, we’ve been able to turn our focus quickly to areas that do have a need for cleaning services, and by deploying our dedicated workers to senior living facilities, shipping and fulfillment centers, pharmacies, grocery stores, and medical facilities. Basically, any essential business that needs cleaning and disinfecting now more than ever. We’d like to send out a big Thank You to all of the HSS Heroes out there every day helping to fight this virus and keeping us safe. The work you’re doing is so very important to all of us, at HSS and well beyond.
Hospitality Staffing Solutions wants to extend our best wishes to all of our housekeeping associates during this year’s Housekeeping Week. We are participating in activities throughout this housekeeping week as a token of our appreciation to this vital part of the hospitality industry.
As the largest staffing provider to the hospitality industry, housekeepers are a vital part of our success. Housekeeping week values the important work that they do and work to reward that hard work throughout the year. Again, thank you to all of our team members that contribute so much to our success and the success of the hotels and resorts we work with nationwide! Happy housekeeping week!