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Hospitality Staffing Solutions Analysis from 2nd Annual Housekeeper Survey

Survey of More Than 10,000 HSS Workers Shows Impact of COVID-19 and Eagerness to Return to Hospitality

ATLANTA (November 20, 2020) — Hospitality Staffing Solutions (HSS), the largest hospitality staffing firm in the United States, has released the initial 2020 results of its annual Survey of Hospitality Staff. The survey includes key findings around the impact of COVID and workforce inclination to returning to work safely during a long recovery ahead.
The survey was initially conducted among deployed HSS staff prior to the COVID-19 pandemic, and then updated in October 2020 to measure the impact of COVID-19. The survey includes responses from more than 10,000 back-of-house HSS employees surveyed across North America — primarily housekeepers, food service employees and janitorial staff.

“This survey reveals both the resilience of the hospitality workforce and their stated desire to return to the industry during the recovery period,” said Tim McPherson, President of HSS. “Throughout the pandemic, HSS has maintained and even grown its pool of workers and continues to employ people through a mix of hospitality and other sectors. Listening closely to this team and answering their needs will be an important factor moving ahead as the hotel industry continues its recovery in 2021.”

Some of the key findings from the report related to the huge impact that the global pandemic has had on the hospitality industry:

● 68% said that they saw a reduction or elimination of hours
● 45% said they found work in other industry sectors

The survey also shows that hospitality workers strongly align their career aspirations with the hotel industry and are very much looking forward to returning to work:

● 87% of respondents said they would like to return to work in a hotel or resort
● 81% said they would feel safe returning to work in a hotel
HSS workers still employed in hospitality, generally feel safe in their day-to-day work at hotels and resorts:
● 91% said that they have received adequate training to work safely.
● 90% said they have the supplies needed to perform their jobs safely and effectively

HSS worked with with ClearlyRated to compile the data for this study. ClearlyRated (formerly known as Inavero) administers more staffing agency client and talent satisfaction surveys than any other firm in the world, reporting on more than 1.2 million satisfaction surveys from staffing agency clients and job seekers each year.
The complete survey and analysis covering job satisfaction, pay, and other factors will be will be made available later in Q4 of 2020.
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About Hospitality Staffing Solutions
Founded in 1990 in Atlanta, Hospitality Staffing Solutions, LLC (“HSS”) proudly claims a leading market share at the world’s leading hotel brands and management companies, and looks to continue its expansion into new geographies through organic expansion of its branch office network, strategic acquisitions, and further development of its service capabilities. Hospitality Staffing Solutions earned the 2019 & 2020 Best of Staffing Client Award for service excellence based on client ratings. Learn more about Hospitality Staffing Solutions at

HSS was acquired in 2020 by Kellermeyer Bergensons Services, LLC (“KBS”) KBS is a trusted partner to leading operations and facility managers across 75,000 client locations throughout North America. We provide essential facility services that deliver healthy operations to businesses through scalable solutions customized to meet client-specific requirements. Our expertise and technology enable our teams to anticipate issues, ensure quality, and maximize efficiency. With decades of experience in facility hygiene, including being on the front lines throughout the COVID-19 crisis, KBS is committed to partnering with clients to Stay Ahead of the Curve™ with the latest advances for maintaining healthy operations. For more information, visit

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