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HSS Heroes:  Cleaning for First Responders

HSS Heroes: Cleaning for First Responders

A shout out to Margarita Q. another HSS Hero.

Margarita has been cleaning rooms for first responders at a client hotel in Thousand Oaks, CA.   Working with state and national regulations on PPE, she’s staying safe throughout this crisis.  Thank you Margarita!

Like many businesses in the hospitality sector, the coronavirus pandemic has severely impacted our business here at HSS.  However, we’ve been able to turn our focus quickly to areas that do have a need for cleaning services.  Working with our parent company, KBS we’ve been able to deploy our dedicated workers to senior living facilities, shipping and fulfillment centers, pharmacies, grocery stores, and medical facilities nationwide.

 

 

 

HSS Heroes:  Cleaning Pharmacies

HSS Heroes: Cleaning Pharmacies

Another shout out to Gessenia P. and Connie A., two more of our HSS Heroes.

Gessenia usually works as an admin/recruiter at the HSS Orlando branch office and Connie is typically working as an assistant manager at a major luxury brand hotel in Orlando.  They are both working at pharmacies doing surface cleaning vital to keeping these facilities up and running.

Thank you Gessenia and Connie and to all of the HSS Heroes in the field!

Like many businesses in the hospitality sector, the coronavirus pandemic has severely impacted our business here at HSS.  However, we’ve been able to turn our focus quickly to areas that do have a need for cleaning services.  Working with our parent company, KBS we’ve been able to deploy our dedicated workers to senior living facilities, shipping and fulfillment centers, pharmacies, grocery stores, and medical facilities nationwide.

About KBS
Kellermeyer Bergensons Services, LLC (“KBS”) is a leading North American provider of technology-enabled, integrated facility management services to the industrial, commercial, logistics, retail, and hospitality sectors. With more than 64,000 active customer locations in all 50 U.S. states, Canada, and Puerto Rico, KBS sets the industry standard for delivering consistently high-quality and cost-effective facility service solutions. For more information on Kellermeyer Bergensons Services, please visit www.kbs-services.com.

 

 

 

5 Cleaning Trends When Hotels Come Back

5 Cleaning Trends When Hotels Come Back

The hotel industry is going to come back online.  We know this for sure.  It’s really just a question of when and, more importantly, how.   HSS is  already working with major hotel brands across the country to get properties back up and running and we’ve have seen some trends emerge.  These include meeting a new expectation for cleaning, consolidating vendors to maximize efficiency, and communicating clean processes and materials.  Here’s a quick presentation outlining 5 of the most important trends hotel operators need to know about cleaning as we emerge from this crisis.

How We’re Helping Senior Living Facilities with Hotel Staff

How We’re Helping Senior Living Facilities with Hotel Staff

HSS usually works with hotel and resorts. Today, we’re providing cleaning staff to senior living facilities. We’re helping these new customers fill their needs for qualified workers and helping put displaced housekeeper, food prep staff, and janitors from hotels to work during this crisis. We’re also working with our parent company, KBS, to provide deep cleaning and post-COVID cleaning response teams.

Luke Lindahl, SVP of Operations and James Krouse, VP of Sales and Marketing speak about how HSS is working with these new customers and what this pivot looks like today and in the future.

Getting Hotels Back Online

Getting Hotels Back Online

5 Keys to Cleaning for Hotels to Reopen

We’ve started to work with hotels and management companies to help them come back online after this crisis begins to subside.  Everyone in the hospitality industry is looking ahead toward the other side of this period with a big question mark.  But there are some basics that we know will happen:

First, people will begin to travel and stay in hotels again.

Second, there will be a new normal when it comes to how we all get back online.

While there are many question marks in the future, there are some trends that we know hotels will need address moving ahead.  Here are 5 of essentials hotels will need to get back up online after this crisis subsides:

1.)  Deep Cleaning

If a hotel has been dormant for weeks or month, deep cleaning is key.  Dust collects, rooms need to be made, floor polished and upholstery and drapery may need freshening.  Depending on the length of time the hotel has been dormant and the level at which the hotel was closed, deep cleaning the entire property or a set of rooms may be in order.

2.)  Defect Repair and Reporting

hospitality rules and regulationsIn the normal course of hotel operations, challenges like burnt out light bulbs, plumbing repairs, and hardware failures are reported and fixed daily.  The last few weeks have been anything but normal.  Walking through a property to catch these items can help in getting a hotel guest ready and back online.  Auxiliary cleaning staff can help to keep an eye out for these defects and perform small maintenance or report more extensive repairs prior to an opening.

3.)  Evaluate Cleaning Protocols

Realistically, this crisis is not going to simply end.  The coronavirus causing COVID-19 will continue to impact society and expectations of cleaning will be heightened for the foreseeable future.  Looking at everything from chemicals used to clean to what amenities will be available in rooms will have to be evaluated and reconsidered.  The AHLA has some great resources citing the WHO and CDC for recommended protocols for hotels and restaurants as we enter this new era.  Having these cleaning protocols in place and training staff on new protocols will be essential  in this new era.

restaurant kitchen cleaning services4.)  Offer Guest Assurance

Communicating to guest is always important, but as hotels look to reopen it will take on new importance.  Guests will want to know about enhanced protocols, chemicals used for cleaning, and what steps the hotel is taking front and back of house to maximize safety and protection.

5.)  Preparing for Future Outbreaks

Having a contingency for near-term outbreaks is key.  As contact tracing becomes part of the new-normal, hotels will have to prepare for guests that may have been infected and have a protocol in place for isolation and cleanup.  This may be involve communicating with guests, isolating rooms, and performing deep-cleaning.  Having a plan in place and a relationship with vendors that can provide deep-cleaning and/or COVID remediation is essential.

HSS, along with its parent company KBS, is working with hotels and management companies to plan for re-opening through deep cleaning, COVID remediation planning, and providing extra staff during re-openings.  For more information visit our COVID crisis page or contact us today.