Housekeeping Week 2021 from Hospitality Staffing Solutions
HSS is the largest national staffing provider focused on the hospitality industry. And, as a KBS company, we are part of the largest privately held facility services provider in North America. And so it’s understandable that the 40th annual International Housekeepers and Environmental Service Week is a big deal for our organization. HSS has been celebrating with our housekeeping teams at hotels, resorts, and casinos in over 40 States and over 100 markets across the U.S.
Housekeeping Week Across All HSS Branches
Here are some highlights from HSS staff thanking the thousands of housekeeping professionals who have been an integral part of the hospitality industry. Through good times and bad, hotel housekeeping teams have ensured that hotels, resorts, and casinos are safe, clean, and a second home to guests. You can also view a playlist of all the complete HSS Happy Housekeeping Week Videos as well.
Maintaining Housekeeping Staff Throughout the Pandemic
It’s important to note, that HSS is able to maintain a pool of housekeeping staff by continuously recruiting and remaining in touch with the needs of those building a career in hospitality. During the height of the COVID-19 pandemic, we were able to maintain employment for many workers by finding them jobs within the network of clients outside the hospitality industry through our parent company KBS. Serving as essential workers in pharmacies, fulfillment centers, senior living facilities, and manufacturing plants, HSS was able to supply these industries with needed workers while maintaining relationships with hospitality employees.
Among findings about the deep impact that the pandemic had on hospitality workers, the survey also shows that hospitality workers strongly align their career aspirations with the hotel industry and valued returning to work:
87% of respondents said they would like to return to work in a hotel or resort
81% said they would feel safe returning to work in a hotel
91% said that they have received adequate training to work safely.
90% said they have the supplies needed to perform their jobs safely and effectively
HSS worked with with ClearlyRated to compile the data for this study. ClearlyRated (formerly known as Inavero) administers more staffing agency client and talent satisfaction surveys than any other firm in the world, reporting on more than 1.2 million satisfaction surveys from staffing agency clients and job seekers each year.
Building A Career Through Hotel Housekeeping
Celebrating Housekeeping Week each year is really an extension of the work that HSS teams perform every day. We view housekeeping as a skilled profession and a career that many of our own teams participate in every day. Housekeeping jobs from entry level to management are a viable and strong career path for many people and HSS has encouraged the advancement of housekeeping staff within its clients organizations and within its own. Here is a quote from one of our thousands of housekeepers:
HSS opened opportunities for me. It was a job that really gave me stability. They’ve given me respect and understanding. I love working for this company. All the people who work here open their hands and hearts. I’m really pleased to be here and I want to grow with HSS.
They have focused on keeping employees growing by motivating them, following up and driving them. Employees work together with HSS and always get a helping hand. You feel supported when you can talk to any representative and they are there to listen to you.
Thanks again for a great Housekeeping Week 2021 from the entire team at HSS and KBS!
Margarita has been cleaning rooms for first responders at a client hotel in Thousand Oaks, CA. Working with state and national regulations on PPE, she’s staying safe throughout this crisis. Thank you Margarita!
Like many businesses in the hospitality sector, the coronavirus pandemic has severely impacted our business here at HSS. However, we’ve been able to turn our focus quickly to areas that do have a need for cleaning services. Working with our parent company, KBS we’ve been able to deploy our dedicated workers to senior living facilities, shipping and fulfillment centers, pharmacies, grocery stores, and medical facilities nationwide.
In order to maximize the effectiveness of your hotel, being able to keep the level of quality you want to give can also help lower your costs. There’s no reason why the terms must be mutually exclusive. Here are some things to keep in mind when trying to achieve the highest caliber of service.
Most directly, a higher quality staffing firm can ensure the quality and training of its personnel. Cleanliness is considered the #1 driver of guest ratings of properties. A guest ratings of cleanliness extends from luxury properties all the way to budget-conscious brands. Working to achieve best-class cleanliness should never be compromised.
High turnover in staff can have a cascade effect within a hotel in terms of quality and in terms of budget. Overtime costs can skyrocket, quality can drop, and the cost in time of finding replacements all impact the bottom line. HSS’s turnover rates are among the lowest in the industry. This is achieved through a robust recruiting process, intense screening, and market intelligence regarding payrates.
To reduce costs, many staffing companies commit to staffing levels that are simply unrealistic. This can lead to overtime which impacts the bottom line in two ways. First, the direct costs of overtime means that you pay more per hour for a staff member to do the same job. But there is a second, often overlook result: employee stress. Although many workers enjoy occasional overtime, HSS studies show that the stress from consistently working more hours can increase turnover as a result of burnout and fatigue.
In the hospitality industry, experience is everything. Hotel staff with experience deliver higher quality, lower turnover, and require less on-the-job training. In addition, the experience of the staffing company itself can help reduce costs. For example, HSS has been working in hospitality staffing for nearly 30 years. Many of its own internal staff and management come from the hotel and resort industry. This knowledge and experience is invaluable in terms of knowing what works and what doesn’t at a property – experience that can save you money.
When it comes to following state, federal and local regulations, properties rely on their staffing partners to follow the law. Unfortunately, many properties incorrectly assume that any missteps by a staffing company do not reflect on their brand. This is untrue. When it comes to safety regulations, classification of labor and eligibility to work, properties are responsible for following regulations and ensuring their staffing partners are doing the same. While taking shortcuts with regulations will result in al lower bill rate short-term, there are long-term costs and repercussions. Shortcuts in this arena simply don’t make long-term economic sense.
Working with a staffing partner to increase quality, reduce turnover, and ensure compliance will deliver better results to the bottom line. This strategy requires digging deeper into proposed bill rates to ask adequately compare costs. A low bill rate that doesn’t include key elements like experience and compliance is not savings; it’s a long-term cost liability.
Many people are attracted to hotels and resorts as places to work. They’re clean, centrally located, and can be a great environment to work in everyday. These are all reasons why people enjoy their hospitality job and are always looking for work. From housekeeping staff to food and beverage, hotel staff jobs are considered the “Heart of the House”. Here are some key ways to get a resort or hotel job:
1.) Get Experience
The more experience you have, the better. Experience can only help you land that hotel staff jobs at the place you desire. But where do you get the experience? The hotel and resort business has a built in tiered system. Higher end hotels demand and get more experienced workers which also means higher pay. You should start at a property that doesn’t require as much experience and work your way up.
2.) Work with an Agency
Many hotels and resorts only work through staffing agencies. For instance, you should visit a staffing agency and describe the kind of work you’d like to find to help you get the job you want. If there’s not an immediate opening, they can help you find a position at a similar hotel or work with you to gain that experience you need to move up in the industry.
3.) Show Up
Believe it or not, showing up on time is often a great first step to a fruitful career in the hotel industry. Timelines are tight in hotels. Rooms need to be cleaned on time. Food needs to be prepped and served on time. Everything is about a schedule. You being there and on time is a huge plus.
4.) Attention to Detail
Hotels and resorts often have certain procedures that they follow each and every time. Showing that you have attention to detail during an interview can help. From the way that you listen to instructions to they way you dress; show that you think about the details that go into your day.
Working in a hotel is hard work but it can also be fun. There is often a team spirit at a hotel and being cheerful means that your positive attitude is going to affect others. Showing that you have a positive attitude in your interview with a hotel manager or with a staffing agency will be an extra important step in landing those hotel staff jobs.
Hotel housekeeping is hard work, but it definitely has some advantages. At HSS we work with housekeepers everyday. Here are some reason why they prefer their hotel housekeeper jobs:
Hotels and resorts vary in terms of size and the level of service that they require. Hotel staff have the unique opportunity to move up in pay and working environment through experience. In particular, hospitality staffing agencies can work with you and set goals to move to higher end properties.
While cleaning a hotel room involves dirt, compared to other jobs, the working environment is relatively clean. You are working in the own environment that you clean each day. This gives you the peace of mind that you are working in a place that you make clean.
Heat and cold are definitely challenges in other workplaces. Broiling warehouses or refrigerated plants are not uncommon for a lot of workers. The environmental control hotel rooms offer a more tolerable working environment.
Housekeeper can work in teams, but the work is generally independent. If you’re the type of person that hates someone looking over their shoulder, housekeeping is for you. You will have the daily tasks, but you have the freedom to go about them as you wish.
Searching For A Housekeeping Job in Hotel Chains Near You?
Many hotels and resorts staff entirely or partially through agencies like HSS. While the reputations of staffing agencies vary greatly, working with a reputable agency means you can move to different properties to get more hours.
Hotel housekeeping isn’t a glamorous job, but it does provide many advantages over other types of employment. While it is not be for everyone, it might be for you.
Our commitment to quality in serving our clients has earned HSS the trust and respect of the best hotel brands and companies in the industry. HSS is always looking for motivated, service minded team members.
We are always hiring exceptional people! To be considered for employment in the hotel industry working for HSS, visit a HSS office near you or complete an application online.