Margarita has been cleaning rooms for first responders at a client hotel in Thousand Oaks, CA. Working with state and national regulations on PPE, she’s staying safe throughout this crisis. Thank you Margarita!
Like many businesses in the hospitality sector, the coronavirus pandemic has severely impacted our business here at HSS. However, we’ve been able to turn our focus quickly to areas that do have a need for cleaning services. Working with our parent company, KBS we’ve been able to deploy our dedicated workers to senior living facilities, shipping and fulfillment centers, pharmacies, grocery stores, and medical facilities nationwide.
So you’re looking for a job with Hospitality Staffing Solutions. What do we look for when searching for a new hire? What attributes do we like to see?
Be Honest
Honesty is a big part of any team effort, and the same is true in hospitality. Easy and open communication helps to get the job done.
Detail Oriented
Paying attention to even the little things can be very important in hospitality and seeing that you can take into account all the details of the job description and expectations will get you far.
Teamwork Oriented
Oftentimes, the work you’ll be doing means that you’ll be working with other people. Being able to operate well with a group of others is a good sign that you could perhaps be a fit for the position.
People Skills
One of the things you should be able to do when working in the hospitality industry is to have good customer service skills! It’s one of things we look for in potential candidates.
Has Experience
Having previous knowledge of what the job involves shows that you understand what may be required of you. Experience is always a thing that we’re looking for in new recruits.
In order to maximize the effectiveness of your hotel, being able to keep the level of quality you want to give can also help lower your costs. There’s no reason why the terms must be mutually exclusive. Here are some things to keep in mind when trying to achieve the highest caliber of service.
Guest Satisfaction
Most directly, a higher quality staffing firm can ensure the quality and training of its personnel. Cleanliness is considered the #1 driver of guest ratings of properties. A guest ratings of cleanliness extends from luxury properties all the way to budget-conscious brands. Working to achieve best-class cleanliness should never be compromised.
Turnover
High turnover in staff can have a cascade effect within a hotel in terms of quality and in terms of budget. Overtime costs can skyrocket, quality can drop, and the cost in time of finding replacements all impact the bottom line. HSS’s turnover rates are among the lowest in the industry. This is achieved through a robust recruiting process, intense screening, and market intelligence regarding payrates.
Overtime
To reduce costs, many staffing companies commit to staffing levels that are simply unrealistic. This can lead to overtime which impacts the bottom line in two ways. First, the direct costs of overtime means that you pay more per hour for a staff member to do the same job. But there is a second, often overlook result: employee stress. Although many workers enjoy occasional overtime, HSS studies show that the stress from consistently working more hours can increase turnover as a result of burnout and fatigue.
Experience
In the hospitality industry, experience is everything. Hotel staff with experience deliver higher quality, lower turnover, and require less on-the-job training. In addition, the experience of the staffing company itself can help reduce costs. For example, HSS has been working in hospitality staffing for nearly 30 years. Many of its own internal staff and management come from the hotel and resort industry. This knowledge and experience is invaluable in terms of knowing what works and what doesn’t at a property – experience that can save you money.
Compliance
When it comes to following state, federal and local regulations, properties rely on their staffing partners to follow the law. Unfortunately, many properties incorrectly assume that any missteps by a staffing company do not reflect on their brand. This is untrue. When it comes to safety regulations, classification of labor and eligibility to work, properties are responsible for following regulations and ensuring their staffing partners are doing the same. While taking shortcuts with regulations will result in al lower bill rate short-term, there are long-term costs and repercussions. Shortcuts in this arena simply don’t make long-term economic sense.
Summary
Working with a staffing partner to increase quality, reduce turnover, and ensure compliance will deliver better results to the bottom line. This strategy requires digging deeper into proposed bill rates to ask adequately compare costs. A low bill rate that doesn’t include key elements like experience and compliance is not savings; it’s a long-term cost liability.
Many people are attracted to hotels and resorts as places to work. They’re clean, centrally located, and can be a great environment to work in everyday. These are all reasons why people enjoy their hospitality job and are always looking for work. From housekeeping staff to food and beverage, hotel staff jobs are considered the “Heart of the House”. Here are some key ways to get a resort or hotel job:
1.) Get Experience
The more experience you have, the better. Experience can only help you land that hotel staff jobs at the place you desire. But where do you get the experience? The hotel and resort business has a built in tiered system. Higher end hotels demand and get more experienced workers which also means higher pay. You should start at a property that doesn’t require as much experience and work your way up.
2.) Work with an Agency
Many hotels and resorts only work through staffing agencies. For instance, you should visit a staffing agency and describe the kind of work you’d like to find to help you get the job you want. If there’s not an immediate opening, they can help you find a position at a similar hotel or work with you to gain that experience you need to move up in the industry.
3.) Show Up
Believe it or not, showing up on time is often a great first step to a fruitful career in the hotel industry. Timelines are tight in hotels. Rooms need to be cleaned on time. Food needs to be prepped and served on time. Everything is about a schedule. You being there and on time is a huge plus.
4.) Attention to Detail
Hotels and resorts often have certain procedures that they follow each and every time. Showing that you have attention to detail during an interview can help. From the way that you listen to instructions to they way you dress; show that you think about the details that go into your day.
5.) Smile
Working in a hotel is hard work but it can also be fun. There is often a team spirit at a hotel and being cheerful means that your positive attitude is going to affect others. Showing that you have a positive attitude in your interview with a hotel manager or with a staffing agency will be an extra important step in landing those hotel staff jobs.
Hotel housekeeping is hard work, but it definitely has some advantages. At HSS we work with housekeepers everyday. Here are some reason why they prefer their hotel housekeeper jobs:
Mobility
Hotels and resorts vary in terms of size and the level of service that they require. Hotel staff have the unique opportunity to move up in pay and working environment through experience. In particular, hospitality staffing agencies can work with you and set goals to move to higher end properties.
Cleanliness
While cleaning a hotel room involves dirt, compared to other jobs, the working environment is relatively clean. You are working in the own environment that you clean each day. This gives you the peace of mind that you are working in a place that you make clean.
Temperature
Heat and cold are definitely challenges in other workplaces. Broiling warehouses or refrigerated plants are not uncommon for a lot of workers. The environmental control hotel rooms offer a more tolerable working environment.
Independent Work
Housekeeper can work in teams, but the work is generally independent. If you’re the type of person that hates someone looking over their shoulder, housekeeping is for you. You will have the daily tasks, but you have the freedom to go about them as you wish.
Searching For A Housekeeping Job in Hotel Chains Near You?
Many hotels and resorts staff entirely or partially through agencies like HSS. While the reputations of staffing agencies vary greatly, working with a reputable agency means you can move to different properties to get more hours.
Hotel housekeeping isn’t a glamorous job, but it does provide many advantages over other types of employment. While it is not be for everyone, it might be for you.
Our commitment to quality in serving our clients has earned HSS the trust and respect of the best hotel brands and companies in the industry. HSS is always looking for motivated, service minded team members.
We are always hiring exceptional people! To be considered for employment in the hotel industry working for HSS, visit a HSS office near you or complete an application online.
For an English Online Application, Click Here For a Spanish Online Application, Click Here
Hotel jobs are different from other jobs. They just are. There are quirks to working anywhere, but hotels can have some unexpected requirements and expectations. Here are some things to expect in working at a hotel:
Every Hotel Is Different
Hotels are managed differently across the country, yet the brand doesn’t matter. For instance, each general manager, director of housekeeping, food and beverage manager, or anyone at the management level works different and runs the hotel differently. This can vary by geography and by the location of the hotel. However, the lesson with hotel jobs is to expect hotels to be managed consistently, but know that there is probably a different set of rules at different property.
Dress Code
Most hotels have a dress code for back of house staff. For instance, this can be as simple as all black and a name tag to a uniform. Make sure that you follow the dress code and ask the staffing agency you work with what is expected of you on the first day of work. Also note that many hotels have rules regarding tattoos being covered by clothing. In addition, there are sometimes requirement to wear shoes that have non-slip soles.
Morning Meetings
Morning meetings are a staple for hotel jobs. In other words, this is a chance for the housekeeping managers and sometimes the general manager to touch base with the staff. The topics of these meetings can vary from quality scores to special events. Make sure that you’re on time and attentive during these meetings and ask questions if you don’t understand a topic.
Quality Scores
Guests at hotels take surveys rating their experiences from their stay. These scores are tracked and conveyed to employees on a weekly or even daily basis. It’s a way of improving quality consistently.
Staffing Agency Employment
If you are working at a hotel through a staffing agency, you are employed by the staffing agency and not the hotel. Any problems or issues should go through the agency, not the hotel. In addition, if you wish to change the location of your employment, working with the staffing agency is the channel you should go through. In particular, knowing that you work for the staffing agency clarifies your relationship with the hotel where you physically work everyday.
Join the HSS Team
We are always hiring exceptional people! To be considered for employment in the hotel industry working for HSS, visit a HSS office near you or complete an application online.
For an English Online Application, Click Here For a Spanish Online Application, Click Here
Many people are attracted to hotels and resorts as places to work. They’re clean, centrally located, and can be a great environment to work in everyday. These are all reasons why people enjoy their hospitality job and are always looking for work. From housekeeping staff to food and beverage, hotel staff jobs are considered the “Heart of the House”. Here are some key ways to get a resort or hotel job:
can help you find a position at a similar hotel or work with you to gain that experience you need to move up in the industry.
Working in a hotel is hard work but it can also be fun. There is often a team spirit at a hotel and being cheerful means that your positive attitude is going to affect others. Showing that you have a positive attitude in your interview with a hotel manager or with a staffing agency will be an extra important step in landing those hotel staff jobs.
