Why Outsourcing Makes Sense During COVID Recovery
A recovering hospitality industry is challenged to meet higher expectations from guests while working with reduced levels of staff and management. One solution for many hospitality organizations is full departmental outsourcing. These programs fully manage housekeeping departments from recruiting and training, to equipment and chemicals. HSS controls costs and drives quality so that the properties can focus on guest service and occupancy. HSS Outsourcing raises guest satisfaction scores while lowering costs by as much as 30%.
Is Outsourcing a Solution for COVID Recover?
For many properties, the impact of COVID came in layers. First came the extreme drop in occupancy and loss of revenue. This was followed by a loss of talent at all levels of the industry due to lay-offs, early retirements, and migration to other industries. The third wave came as occupancy levels rose and guests began to return amid a labor shortage. There is another component related to guests having a higher expectation of cleanliness. For many properties, full departmental outsourcing can be a solution to these challenges and may be the key to succeeding in coming months and years of recovery.
How Hospitality Outsourcing Works
Our outsourcing programs manage the entire operations of a department from the executive housekeeper down to the hourly employees, but it is important that these programs are fully tailored to the needs of a property to match quality standards. We start by identifying some of the key gaps and operation elements that HSS Outsourcing can offer. We combine cultural standards into our best practices to create exceptional service experiences and consistently train to the 10/5 rule, property knowledge and standards of greeting. To ensure that standards are consistently applied, we have a dedicated person that oversees our training as well as a director of quality control to make sure the cleaning staff is keeping up with the standards set.
Delivering Quality Results
Integrating your service brand culture with our business culture is standard operation procedure. We’ve adopted Forbes Three, Four, and Five diamond service standards as well as Quality Audit standards, all of which contribute to the excellent service we offer on a consistent basis.
Putting Concerns to Rest
Some hotel, resort, and casino operations leaders might feel reluctant about outsourcing fearing that they could lose quality control among their properties and even a sense of pride and ownership. But ownership, brand standards, and a tailored experience are are essential to our outsourcing model. We developed our training to match the brand of the current client and ensure that the outsourcing employees will follow just that, as well as meet the performance standards set by the client. Obviously, with the outsourcing model, we structure and build a model to fit the client’s needs. We develop and carry that through our division and have the resources to create that.
Fully managed Outsourcing is another solution from the nation’s leaders in hospitality. Click the link for more information about Full Housekeeping Department Outsourcing.
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