Mission & Values
A Trusted Partner to Hospitality Leaders
HSS has deep expertise in maintaining healthy operations for hospitality clients that demand the highest levels of service excellence, safety, and compliance. We partner with clients at all levels to apply industry-leading standards that ensure brand integrity, cost efficiency, and guest satisfaction.
A Culture of Respect
We work with our parent company KBS to promote a culture built on respect, doing things the right way, and the belief that all work is honorable. We acknowledge the dignity of those who perform that work. Building on this belief is key to the success of our clients and the well-being of our workforce.
Leveraging Resources at Scale
We are an extension of our clients’ team. We offer turnkey solutions and supplemental resources tailored to venues locally and nationally. With thousands of HSS team members and the support of our parent company, KBS, one of the nation’s leading facility service providers, we deliver results on a national scale.
A True Solutions Provider
HSS and its parent company, KBS, provide an array of innovative expertise and support. Our field teams work to solve problems upstream, anticipate issues, and deploy rapid solutions. We continue to invest in our people and support systems and are committed to doing everything we can, every day, to help hospitality leaders maintain high guest satisfaction and a healthy bottom line.
Recent Insights
2023 Hospitality Trends: Opportunity and Risk-Mitigation for Properly-Staffed Hotels
The hospitality industry enjoyed a healthy 2022 rebound. Travelers returned in droves. Airline bookings bumped up against 2019 records (with some well publicized system meltdowns),…
Five Common Hospitality Staffing Myths
Many hospitality businesses think they understand the realities of working with an industry-specific staffing partner, but the truth is, they don’t. This is due to…
Management Resources to Address Safety and Compliance Now Available
Cost pressures, meeting high guest expectations, maintaining brand equity remain important considerations for hotels and resorts looking to gain competitive marketplace advantages. But lurking right…