Is Outsourced Housekeeping an option for your Hotel?
By Luke Lindahl, Senior Vice President of Operations.
In my role, I get to meet with General Managers and Executive Housekeepers every day that struggle with the same problem, how to keep enough Housekeepers on staff to meet the hotel’s labor demands. Many times, the discussion of Full Outsourcing or “Housekeeping in a Box” or “Turnkey Housekeeping” comes up, and I wanted to share some key learnings that I’ve experienced at HSS that help me have those conversations.
First, outsourcing means different things to different people. Sometimes “Outsourcing” means supplemental staffing, and sometimes it means getting the majority/all of your staff from a staffing company for the housekeeping department. And sometimes it means letting another company run your housekeeping department (including the Housekeeping Manager). Whichever definition “Outsourcing” means to you, really, it’s just different levels permanent hotel staff on your payroll vs a staffing company.
Second, is a change like this permanent? The answer is no, sometimes what might start as supplemental staffing, might grow to a full outsourcing based on the needs of the hotel. Also, what starts as full outsourcing can move to a majority staffing situation if the right manager is hired directly by the hotel. The true test of a good staffing company partner is one that feels comfortable moving their model around based on the hotel’s needs.
And lastly, what are the benefits to each of these models. In my opinion, the main benefit is reduced management distraction. I tell customers all the time, and I 100% believe it. You focus on driving occupancy and the guest experience and let a staffing organization focus on keeping your department full. We are seeing a rise in this type of model with hotels, resorts, and casinos across the country as labor markets are tightening. When the partnership is strong, the model is incredibly efficient and drives great results!
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