Our Standard Operating Procedures and methodologies make savings possible without losing quality
From recruitment to training to ongoing service, we strive for the highest quality in all that we do.
Ensuring that our clients are assured that they are meeting expectation set by local, state, and federal regulations.
Welcome to 100% Freedom
Our outsourcing service offers an array of benefits including
- Improved guest satisfaction
- Minimal turnover and call-offs
- Focus on compliance and risk mitigation
- Quality talent and grassroots recruiting
- Reliable and responsive field service
- Improved ROI and cost savings
- Reduction in direct wages and benefits
- Reduction in cost for recruiting, training, and turnover
- Reduced hotel admin costs
- Worker’s Compensation costs and savings
- Savings on recruiting costs
- Savings on training costs
- Reduced legal claims & liability costs
We combine cultural standards into our best practices to create exceptional service experiences. We consistently train to the 10/5 rule, property knowledge and standards of greeting.
Integrating your service brand culture with our business culture is standard operation procedure. We’ve adopted Forbes Three, Four, and Five diamond service standards as well as Quality Audit standards, all of which contribute to the excellent service we offer on a consistent basis.
A commitment to proven processes, continuous improvement consistent monitoring of quality.
We are shaped around our customers needs. With a dedicated team overseeing the processes of outsources, it is our goal to leverage our experience and talent to best serve clients.
We’ve developed a series of processes that allow us to bring exceptional service to our clients while maintaining efficiency.
From Prep to Clean™
Our From Prep to Clean™ provides not only efficiency in cleaning but consistency that is unmatched in quality and timeliness . Our certified From Prep to Clean trainers teach all housekeepers our process from beginning to end, focusing on quality standards and constant improvement.
This process allows us to deliver:
- Exceptional Service
Our housekeeping staff reports and documents all maintenance problems from all rooms. As part of our inspection process reporting any maintenance issues becomes second nature and helps the engineering team identify condition trends in rooms .
All supervisors are expertly trained to ensure that every room is up to standard and are guest-ready. If a room is not ready, the supervisor will correct it or bring the housekeeper back for a learning/training opportunity. Random inspections of the supervisors are also done by management to ensure the highest level of quality.
We're Here to Serve You
Drop us a line anytime, and one of our customer service reps will respond to you as soon as possible