HSS is pleased to announce that it will now offer staffing services in all 50 states as well as Puerto Rico. The company was able to expand its services during the shutdown period of the COVID-19 crisis to serve needs in industries outside hospitality. As hotels and resorts begin to come back online, that staffing and recruiting infrastructure is being used to help more hotels in more locations.
The company is also expanding its service offering to help hotels as they emerge from the pandemic. With part-time service available, enhanced safety training, and COVID-19 deep cleaning, HSS continues in its role as a trusted partner to hotels and resorts nationwide.
HSS has been a trusted partner to hotels and services that make hotel staff and guests feel safe. HSS was able to work with its parent company to quickly pivot during the shut-down in order to staff heightened cleaning at shipping and logistics, grocery stores, pharmacies, and senior living facilities. Using HSS technology and its extensive network of recruiting capabilities, we were able to supply staff to a more extensive geography. Using this knowledge, HSS is able to reach a broader geography of hotels and resorts moving ahead.
As hotels and resorts begin to see increasing occupancy, they can face challenges in staffing for part-time work. Lower occupancy levels and different cleaning protocols often mean that staff may not be needed on a full-time basis.
HSS is working with properties to provide staff on a part-time basis as occupancy levels are in this growth period. This will allow hotels to remain flexible during the recovery period.
Opening Staffing to New Properties
Staffing partnership is an efficient model as hotels beginning to see increased occupancy. Based on past periods of recovery, staffing has been used to address challenges such as:
Decrease in HR / Recruiting support
Laid off staff that can’t be rehired
Inability to add to payroll
Increased need for flexibility in hours
An HSS Solution
HSS is working with properties during the recovery period to meet these challenges through:
50 State Recruiting
During the COVID-19 crisis, we were able to deploy our workforce to a variety of operations that required enhanced cleaning to stay up and running. Many of these positions are part-time, allowing HSS to combine employment opportunities with hotels as they rise from the crisis and begin to build occupancy.
HSS continues its national recruiting operations, which is rapidly building our database of employees. This will allow HSS to work with hotels as they build occupancy and offer full-time employees today and into the future.
As hotels and resorts look toward operating in during the COVID recovery period, safety is a major concern. HSS has always taken the safety of its workers very seriously, providing training and a national safety team focused on training and monitoring conditions, partnering with hotels on protocols, and ensure that workers are practicing safe work habits and are entering safe work environments.
The HSS safety protocols have changed significantly as hotel staff return to work. New safety training protocols protect HSS employees but also protect hotel staff as well as hotel guests. The new HSS safety training for hotel housekeepers and cleaning staff covers topics such as:
Proper use of PPE, including masks
The use of chemical disinfectants
Guest Room and Public Area Cleaning Protocols
Proper disposal of PPE
In addition, the guide also provides an overview of levels of deep clean and protocols for COVID remediation. While the new safety protocols are primarily aimed at HSS staff, our safety is working with hotels and resorts on their own safety protocols and providing the guide as a reference for hotel staff training as well.
HSS employs a national safety team as part of its overall focus on compliance. Compliance remains a major focus for HSS during the recovery. We have maintained a strong pool of hospitality and cleaning staff during the crisis and will continue to put safety and compliance at the forefront during this recovery which protects our workers, hotel staff, and their guests.
HSS is working with its parent company KBS to deliver COVID-19 cleaning and disinfecting to hotels and resorts. As part of the multi-level COVID-19 response, this service focuses on rooms and other areas that were potentially exposed to the virus.
Specialized Deep Cleaning Teams
Specially trained and equipped teams perform a deep cleaning and disinfection on all horizontal and vertical surfaces. The services include HEPA vacuuming all carpeted areas, machine cleaning all floor surfaces with EPA registered disinfectant cleaning solutions, hygiene barrier cleaning, the proper application of virucides, and disinfecting all furniture and fixtures.
Workers for this service are equipped with head-to-toe level 4 PPE and a minimum five-hour wait time is required before entering the space for cleaning. All linens are removed from the space in red biohazard bags.
Once rooms are disinfected and safe to enter, professional housekeeping teams can enter and prepare the rooms to be guest ready. HSS can offer this service as part of the overall service.
Specialized Hotel Cleaning For:
Hotels Housing First Responders
Properties Repurposed as Medical Facilities
Closed Properties Reopening
Planning for Future Outbreaks
HSS can offer hotels a wide range of other services that are helping leading hotels emerge from the crisis. These include enhanced deep cleans for non-COVID-19 response, and offering services and staff to adjust the frequency and scope of cleaning throughout hotels.
Keeping Our Workers Safe
Our culture is built on the belief that: all work is honorable, we acknowledge the dignity of those who do it, and we do things the right way. Our entire organization is dedicated to the success of our clients and the well-being of our workforce. During our response to the COVID-19 crisis, we always maintained our rigorous standards for worker safety, ensuring they have the equipment and training required to minimize risk.
We’ve started to work with hotels and management companies to help them come back online after this crisis begins to subside. Everyone in the hospitality industry is looking ahead toward the other side of this period with a big question mark. But there are some basics that we know will happen:
First, people will begin to travel and stay in hotels again.
Second, there will be a new normal when it comes to how we all get back online.
While there are many question marks in the future, there are some trends that we know hotels will need address moving ahead. Here are 5 of essentials hotels will need to get back up online after this crisis subsides:
1.) Deep Cleaning
If a hotel has been dormant for weeks or month, deep cleaning is key. Dust collects, rooms need to be made, floor polished and upholstery and drapery may need freshening. Depending on the length of time the hotel has been dormant and the level at which the hotel was closed, deep cleaning the entire property or a set of rooms may be in order.
2.) Defect Repair and Reporting
In the normal course of hotel operations, challenges like burnt out light bulbs, plumbing repairs, and hardware failures are reported and fixed daily. The last few weeks have been anything but normal. Walking through a property to catch these items can help in getting a hotel guest ready and back online. Auxiliary cleaning staff can help to keep an eye out for these defects and perform small maintenance or report more extensive repairs prior to an opening.
3.) Evaluate Cleaning Protocols
Realistically, this crisis is not going to simply end. The coronavirus causing COVID-19 will continue to impact society and expectations of cleaning will be heightened for the foreseeable future. Looking at everything from chemicals used to clean to what amenities will be available in rooms will have to be evaluated and reconsidered. The AHLA has some great resources citing the WHO and CDC for recommended protocols for hotels and restaurants as we enter this new era. Having these cleaning protocols in place and training staff on new protocols will be essential in this new era.
4.) Offer Guest Assurance
Communicating to guest is always important, but as hotels look to reopen it will take on new importance. Guests will want to know about enhanced protocols, chemicals used for cleaning, and what steps the hotel is taking front and back of house to maximize safety and protection.
5.) Preparing for Future Outbreaks
Having a contingency for near-term outbreaks is key. As contact tracing becomes part of the new-normal, hotels will have to prepare for guests that may have been infected and have a protocol in place for isolation and cleanup. This may be involve communicating with guests, isolating rooms, and performing deep-cleaning. Having a plan in place and a relationship with vendors that can provide deep-cleaning and/or COVID remediation is essential.
HSS, along with its parent company KBS, is working with hotels and management companies to plan for re-opening through deep cleaning, COVID remediation planning, and providing extra staff during re-openings. For more information visit our COVID crisis page or contact us today.
A Q&A with WorkRecords On Helping Hotels Reach the Next Level of Productivity
WorkRecords is out to change the way we look at work. The networked software company helps organizations, including hotels, track every aspect of its workforce and use that data to improve operations. The company has worked with large hotel management companies as well as individual properties across the U.S. to help revolutionize how hotel look at workforce data. But far from being an abstract productivity tool, the leadership team at the company is focused on offering benefits to everyone involved in the employment cycle, including both employers and employees.
Bill Dougherty, Client Service Executive for Hospitality
Bob Stegall, President
HSS is a certified WorkRecords vendor and helps hotels integrate WR and utilize it on an ongoing basis to trace worker activity at individual properties and also more widely across multiple properties. HSS sat down with Bob Stegall, President of WorkRecords as well as Bill Dougherty, the company’s Client Service Executive for Hospitality to talk about how they are working with hotels today and what trends they see in the future for staffing within the hotel industry.
What are some trends in hospitality that are driving the use of your software?
Bob Stegall: You see the same trend in hospitality as you saw in manufacturing a few years back which is where we got started. And that’s toward efficiency and the data required to manage a multiple employer workforce. Quality is, more or less, a given in everything from cars to appliances to hotels. We expect quality from standard hotels up to luxury brands. Labor cost has always been the largest share of a hotels expenses. With increasing labor costs chipping away at profits, efficiency becomes the next big driver. Hotels are looking for any edge they can find to help run their property more efficiently. Increasingly, their finding the answers they need in data.
Bill Dougherty: We see this thirst for information from hotels because they are driving toward greater efficiency. They want to see an accurate picture of their labor costs on a daily basis and sometimes even an hourly basis. And so we see hotels either struggling to provide that information through very cumbersome, time consuming processes or just giving up and lumping everything into one monthly line item that really doesn’t tell them much.
Is this thirst for data coinciding with other trends in hospitality?
Bill Dougherty: Hotels operations are becoming more complex. More properties are offering spas, restaurants, golf, and other amenities that were once concentrated in only very upscale properties. Being able to track employees across all venues can be incredibly helpful to everything from tracing pay, limiting overtime, and better deploying a workforce. In addition, we’re seeing the increased use of contract staffing throughout hospitality. Our software not only helps document contract labor, we actually help hotels and staffing companies work together to better utilize hotel staff. So it’s not just about tracking hours; it’s about creating a more effective workforce.
What is the relationship between you and Staffing companies?
Bill Dougherty: We began a certification program with staffing firms because the relationship is so important. For example, HSS was certified last year and has been a great partner in working with many hotels and management companies to implement the software. Hotels often don’t know it, but staffing firms like HSS are very interested in utilizing workers in the most efficient way possible as well. In the past, a hotel might call a staffing company around the corner when they were in a pinch. Today, contract labor can be a partnership that can help increase quality and help better allocate budget. A staffing firm that’s proficient in leveraging data can be a great asset for a hotel or management company.
How is WorkRecords typically implemented at a hotel?
Bob Stegall: We knew early on that, to be successful, we had to offer benefits to everyone in the employment cycle. So there couldn’t be winners and loser anywhere in the cycle of employer ,employee, staffing company, corporate – they all had to realize some benefit of using our software.
What are some of those benefits in the hotel industry?
Bill Dougherty: For employees, the use of our tool can mean a faster paycheck. We’ve seen the pay cycle in hotels reduce dramatically from biweekly to weekly – we’ve been working with some partners to get to a daily cycle. We can help the individual hotel property save time in accounting and HR by producing reports that used to take hours down to a matter of minutes. It can also mean a smarter workday by reducing the number of trips between buildings or hotel floors. These are small examples but can have a big impact on someone’s day to day work.
Bob Stegall: It’s important to point out that, in today’s tight labor market, any advantage you can offer employees is key. Streamlining hourly tracking and accurate, timely pay is vitally important to workers and can help with employee retention.
Bill Dougherty: That’s a great point. I think that another benefit gets back to the relationship between hotels and staffing companies. We hear all the time from hotels that work with HSS that the data going into the system is clean. It reminds me of seeing a smoothly operating back of house. When you have well-lit hallways, organized linens, and everyone working systematically, great quality follows. Hotels are finding that partnership with staffing firms like HSS just as important on the data side. When the numbers are clear and the data is clean, you’re not putting out fires but able to fine tune an operation and concentrate on the core value your customers demand.
What are some other trends that you see looking ahead in 2019?
Bob Stegall: We’ve heard more and more about the adoption of network platforms that span many areas of our lives. Operation on the cloud, platforms like WorkRecords, take on the role of many disparate systems and link hotels to all their worker sources. So instead of having a lot of non-networked systems, you have one networked solution for everyone that addresses many different needs of the workplace.. This fits into where we are headed with our customers. We’re offering a way to connect all of the processes that they currently do with regard to tracking work in their operation and all the tools they need to analyze that data.
Bill Dougherty: For hotels, the need to bring together information from operation is vital. For example, a hotel with multiple-properties might have the same HR director overseeing two hotels, a golf course, multiple restaurants, spas and other recreation facilities. You might have cleaning staff that crosses between departments. Using a networked platform is vital to see that run smoothly. Even in smaller properties, networking employment data can help improve efficiency. Everything from the time it takes to turn over a room to the time it takes to process payroll. These are very real factors in improving a property’s overall performance.. That’s why labor suppliers like HSS play an important role in the process. They help ensure a smooth implementation of us into their process have the team to help properties correctly input information so that it can be tracked and used with confidence.
Hospitality Staffing Solutions is a WorkRecords Certified Supplier. To achieve this, HSS personnel passed a rigorous training and exam process on WR core product and can offer clients a full working knowledge of the platform by leveraging its powerful capabilities. As a WR Certified supplier, HSS can help its clients more efficiently reach their objectives of security and financial control through more in depth knowledge of the software platform’s full features. WR is a widely used tool for data collection and reporting used to connect workplaces, suppliers, workers, and employers. Learn more about HSS and WR visit: www.hssstaffing.com/work-records
Bob Stegall is the President of WorkRecords – a multi-sided labor platform company connecting workplaces, suppliers, employers and workers. Stegall joined the company after successfully serving as President/COO of Pro Staff a 300+ million-dollar staffing firm with hundreds of branches, focused primarily on large, multinational corporations using contract labor. His work experience includes enterprise hardware and software sales for IBM and managing a large Multiple Employee Workforce for a division of LSI Industries. He has an extensive background in sales, strategy, marketing, and operations with deep domain experience around labor + technology. He is a graduate of Southern Methodist University.
Bill Dougherty is WorkRecords Client Services Executive for Hospitality responsible for opening new geographic markets and gaining the adoption of WorkRecords’ rapidly growing network of labor-buyers and staffing suppliers, educating clients on labor trends, smart staffing strategies and the full use of the robust data available from the company. Dougherty’s extensive hospitality background includes hotel management, asset management and development of new hotel properties. He holds degrees from Southern Illinois University Carbondale and Florida State University.