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HSS Wins 2020’s Best of Staffing Client Award

HSS Wins 2020’s Best of Staffing Client Award

Atlanta, GA – February 4, 2020 – Hospitality Staffing Solutions, a leading staffing agency announced today that they have won Best of Staffing Client Award for providing superior service to their clients. Presented in partnership with presenting sponsor, CareerBuilder, and gold sponsors Indeed and Glassdoor, ClearlyRated’s ClearlyRated’s Best of Staffing® Award  winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients. On average, clients of winning agencies are 3.3 times more likely to be completely satisfied with the services provided compared to those working with non-winning agencies.

Hospitality Staffing Solutions received satisfaction scores of 9 or 10 out of 10 from 68.3% of their clients, significantly higher than the industry’s average of 24%.

“We are extremely honored to be named as Best of Staffing for the second year in a row,” said Tim McPherson, president of Hospitality Staffing Solutions.  “The Best of Staffing award communicates the high levels of service we provide to our customers and also serves as an important tool to help us improve on that service moving ahead.  Our industry focus, expertise, and commitment to being the premiere supplier of hospitality staffing nationwide is reflected in achieving this Best of Staffing recognition.  We’re looking forward to continuing to earn the respect and high client ratings for next year’s award.”

“Now more than ever, it is important for staffing firms to deliver consistently remarkable experiences to the clients and talent they work with,” said ClearlyRated’s CEO Eric Gregg. “This year’s Best of Staffing winners have shown their commitment to exceptional service, committing to not only measuring satisfaction, but taking action on the feedback. I couldn’t be more proud to showcase these industry leaders alongside feedback from their actual clients and candidates on ClearlyRated.com and applaud them for their commitment to making improvements at their respective firms!”

HOSPITALITY STAFFING SOLUTIONS WINS CLEARLYRATED’S 2020 BEST OF STAFFING CLIENT AWARD FOR SERVICE EXCELLENCE

About Hospitality Staffing Solutions

Hospitality Staffing Solutions is the leading provider of contingent staffing support to the Hotel and Resort industry in the USA, serving more than 1,000 clients and employing nearly 10,000 employees daily to these properties.  HSS also provides a robust suite of outsourced services within the Housekeeping and Janitorial operations of its client’s properties.   With operations now in 37 states, HSS is poised to continue leading this sector through its’ aggressive growth strategy, as well as supporting into new vertical markets such as Senior Living and Medical facilities, Health and Wellness Retreats, Colleges/Universities and Convention Centers.   HSS is now proudly a part of the Kellermeyer Bergensons Services (KBS) family of companies. KBS is a leading facility support services provider within the Retail, Logistics, Industrial, Business and Hospitality industry sectors.   To learn more, visit www.hssstaffing.com or www.kbs-services.com for more information on our company.

About ClearlyRated

Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.

 

About Best of Staffing

ClearlyRated’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners are showcased by city and area of expertise on ClearlyRated.com – an online business directory that helps buyers of professional services find service leaders and vet prospective firms – based exclusively on validated client and talent ratings and testimonials.

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Is Outsourced Housekeeping an option for your Hotel?

Is Outsourced Housekeeping an option for your Hotel?

By Luke Lindahl, Senior Vice President of Operations.

Hss Solutions

 

Outsourced Housekeeping

In my role, I get to meet with General Managers and Executive Housekeepers every day that struggle with the same problem, how to keep enough Housekeepers on staff to meet the hotel’s labor demands. Many times, the discussion of Full Outsourcing or “Housekeeping in a Box” or “Turnkey Housekeeping” comes up, and I wanted to share some key learnings that I’ve experienced at HSS that help me have those conversations.

First, outsourcing means different things to different people. Sometimes “Outsourcing” means supplemental staffing, and sometimes it means getting the majority/all of your staff from a staffing company for the housekeeping department. And sometimes it means letting another company run your housekeeping department (including the Housekeeping Manager). Whichever definition “Outsourcing” means to you, really, it’s just different levels permanent hotel staff on your payroll vs a staffing company.

Second, is a change like this permanent? The answer is no, sometimes what might start as supplemental staffing, might grow to a full outsourcing based on the needs of the hotel. Also, what starts as full outsourcing can move to a majority staffing situation if the right manager is hired directly by the hotel. The true test of a good staffing company partner is one that feels comfortable moving their model around based on the hotel’s needs.

And lastly, what are the benefits to each of these models. In my opinion, the main benefit is reduced management distraction. I tell customers all the time, and I 100% believe it. You focus on driving occupancy and the guest experience and let a staffing organization focus on keeping your department full. We are seeing a rise in this type of model with hotels, resorts, and casinos across the country as labor markets are tightening. When the partnership is strong, the model is incredibly efficient and drives great results!

HSS Outsourcing

Exceptional Talent. Passionate Service. Superior Results™

We are the premiere service provider for a full range of hospitality managed services including housekeeping, janitorial and specialty services.

We work with our clients to provide a seamless brand acceptance and standard that offers efficiency, timeliness, quality, and above all exceptional customer service. We also offer the advantage of a nationwide pool of talent to ensure access to qualified workers is never an issue.

Read the article: http://https://www.linkedin.com/pulse/outsourced-housekeeping-option-your-hotel-luke-lindahl
https://www.hssstaffing.com/services/outsourcing/
Hospitality Staffing Solutions, LLC.

llindahl@hssstaffing.com